Dispatcher

Dispatcher

**Rate of pay is based upon experience**

Want to work for a company that genuinely values its employees? Ecco Ride of Mississippi, LLC, has an exciting opportunity at our Natchez, MS location.

Are you an organized, experienced, and highly-motivated individual looking for an opportunity for growth within a forward-thinking organization? If so, you are sure to love the innovative, exciting, and fast-paced environment we have created for our team members to enjoy. As a Terminal Manager, you will have the privilege of managing experienced employees who follow a strict work ethic code and are eager to respond to your directions.

If you’re ready for a rewarding career opportunity with growth opportunities, we want to meet with you!

Job Description
*

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Educational/Experience Qualifications

• High School Diploma, bachelor’s degree a plus
• Strong results-oriented leadership skills with proven success in management and team-building
• Experience managing 30 employees
• Experience working in the student transportation or ground transportation industry
• Strong commitment to providing excellent customer service and employee relations
• Excellent communication skills, both verbal and written
• Budgetary/fiscal control experience
• Policy administration experience
• Well-developed time-management skills
• Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation-related software

Benefits

• Health Insurance
• Life Insurance/AD&D Insurance
• 401k with Matching Contributions
• PTO

Voluntary Benefits

• Dental Insurance
• Vision Insurance
• Additional Life Insurance
• LTD
• STD
• Critical Illness
• Accident Insurance
• Hospital Indemnity

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $39,000 - $49,400