ECO Family Health Center, Inc. has an immediate opening for a Medical Receptionist to work at the ECO Family Health Center - Wetumka location. Applicants must have strong computer skills. This is a full-time position. Monday-Friday.
Applications are available at ecofhc.org and can be returned with your resume to P.O. Box 236, Wetumka, OK 74883 or emailed to lcoats@ecofhc.org. For more information call 405-452-3151.
***ECO Family Health Center is an Equal Opportunity Employer.
Essential Functions:
Essential Functions:
- Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient;
- Works in harmony with others and exhibits a positive attitude and a commitment to the basic mission of the organization;
- Ability to strongly embrace and personify the mission of ECO Family Health Center;
- Ability to collaborate and interact with a diverse group of health care professionals;
- Maintain excellent guest relation skills;
- Maintain excellent computer skills;
- Exhibits caring qualities consistent with the values of the community health center;
- Utilizes the ECO Family Health Center Dramatic Performance Improvement (DPI) process in identifying the needs related to patient care and customer service;
- Keeps work area and lobby clean and tidy throughout the day;
- Responsible for greeting clients as they enter the waiting area, assisting with signing in on clipboard, completing registration forms and updating information when on receptionist duty;
- Follows Collection Procedures as a part of the intake process. Screens all Clients for prior balances;
- Periodically checks waiting area to ensure that all patients have been registered and are being served in a timely manner and are not in acute distress. Acts as liaison between patients and staff in maintaining smooth patient flow;
- Follows Infection Control policies and procedures (i.e. isolate patients with skin rash, chicken pox, vomiting, coughing, etc.);
- Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services;
- Assumes responsibility for correctly entering all required registration and insurance information on established and new patients into the computer. Also verifies above information at each appointment to ensure that it is correct;
- Responsible for answering telephones at the intake desk and/or exit desk, and handling the calls according to current policies and procedures as needed;
- Schedules all in‑house (follow‑up) and future (phone) appointments via computer while directing same day appointment calls and walk‑in patients to nurse if the schedule is full as needed;
- Assumes responsibility for money collected for visit payment. Collects payments according to policy;
- Upholds and abides by patient confidentiality policies and procedures;
- Addresses patient complaints as outlined in Patient Grievance Policy;
- Monitors the security of waiting areas on a regular basis;
- Assists visitors, vendor’s pharmaceutical representatives, copier or computer repair persons, etc. by routing them to the appropriate areas;
- Actively participates in agency sponsored staff virtual trainings (completing in a timely manner), in-person training and events (i.e. Relias Online Learning, VROOM, All Staff Meeting, etc.);
- Assists providers in requesting patient records when needed and in general use of copying;
- Required working rotation at each satellite site as needed;
- Keeps waiting room clean and tidy throughout the day;
- Required alteration of standing, sitting, walking, bending and lifting throughout the day;
- Uphold all policies and procedures of ECO Family Health Center;
- Be a member of the patient’s care team;
- Performs other related duties as assigned.
**** This job description may be modified at any time to meet the business needs of East Central Oklahoma Family Health Center.
Accuracy/Dexterity:
- Must be exact in work;
- Must be able to spot conditions or circumstances which might lead to mistakes;
- Must have good eye-hand coordination;
- Must have manual dexterity;
- Must be ambidextrous to a certain extent.
Mental Ability:
- Must be able to exercise full mental application at all times and under a variety of conditions;
- Must be able to shift attention from one subject to another with ease;
- Must have a receptive and retentive mind;
- Must be able to make decisions;
- Must be able to accept criticism or recommendations without becoming hostile or mentally disturbed.
Working Relationships:
This position requires frequent contact with other ECO Family Health Center personnel to give and receive information and/or to provide assistance. The employee is required to interact with patients/clients, health care providers and the general public in the performance of the job. Tact and diplomacy are required in the performance of duties. The employee may be required to occasionally deal with hostile persons.
Working Conditions:
- Indoors in climate controlled building with an occasional outdoor activity;
- May be subject to standing and/or walking for prolonged periods of time;
- Smoking/tobacco use not allowed on grounds or in agency buildings or vehicles;
- Exposed to unpleasant odors, and cleaning solutions;
- OSHA category: performs tasks that involve exposure to blood borne pathogens.
Minimum Education Requirements:
- High school or GED completion with basic computer and keyboarding skills;
- Must be flexible, polite/pleasant, dependable, neat and clean in appearance;
- Must be able to manage multiple tasks, work with limited oversight, and speak distinctly and courteously on telephone;
- Bilingual English/Spanish preferred.
Job Type: Full-time
Pay: $12.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
People with a criminal record are encouraged to apply
Application Question(s):
- Are you able to pass a drug test?
As a Federally Qualified Health Center we receive grant funding from the Federal Government; therefore, we are required to follow federal Law. (E.g. Marijuana is state legal with a medical marijuana card, not federally legal.)
Experience:
- EMR systems: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Ability to Relocate:
- Wetumka, OK 74883: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
Salary : $12