Visitor Services Manager

You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation: Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do. Developing and delivering a programme of stories and events within Gladstone’s Land in collaboration with the Operations Manager and Curator. You will be responsible for monitoring and maintaining the deterioration of the collections with the collections care team, including monitoring environmental controls and cleaning programmes. Create a culture of ‘exceptional service, every time’. Delivering high standards and a consistently warm welcome within Gladstone’s Land. You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan. Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required. Work closely with other VSMs in the Edinburgh cluster properties to join up the story telling across all sites. Staff and volunteers - (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to. Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors. Budgets - (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets. Managing visitor-related buildings and facilities (e.g. visitor experience, café, retail and admissions, self-catering accommodation). Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes; To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens. Adhering to the sale of alcohol legislation, being a Premises Manager.