What are the responsibilities and job description for the Account Specialist position at Ecolab?
What's in it For You:
Supportive, team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
High potential career opportunities, due to our commitment to promoting from within.
Ability to network with high level customer stakeholders across the food service, hospitality, gaming, and food retail industries.
Comprehensive benefits package and competitive wages.
An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.
What You Will Do:
Participate in the Request for Information (RFI) / Request for Proposal (RFP) process for new customer prospects
Manage all aspects of designated number of key customer accounts including new customer rollouts.
Act as primary Sales Operations customer contact for assigned projects and accounts, completing or delegating all requests for designated account alignment.
Partner with Sales Operations primary team members to support additional customers within aligned regions, as needed
Create and present industry leading data driven business reviews geared towards customer solutions and recommendations.
Respond to direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries.
Create and execute on dynamic and innovative reporting requests
Provide data driven analyses and recommendations to help customers execute on objectives and drive a culture of pest elimination.
Validate, manage, and upload customer hierarchy alignments for customer specific alerts and reporting
Cross-functional relationship building with Commercial Digital Solutions, finance, operations, global business services, marketing and other internal teams.
Collaborate with other divisions of Ecolab to support our customers.
Manage customer expectations and program components to be implemented by internal teams.
Minimum Qualifications:
Bachelor’s Degree
Minimum of one year customer service experience in call center or professional business environment
Intermediate user of Microsoft Office Suite
Excellent time management skills with ability to multi-task and prioritize to meet deadlines
Excellent verbal and written communication skills
Strong analytical and organizational skills
Immigration sponsorship not available for this role Preferred
Qualifications:
Experience with conflict resolution
Salesforce.com experience
AS400 experience
At least 1 year of account management or B2B sales experience.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination status. All applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form, all Ecolab employees will need to be vaccinated, or have an approved religious or medical accommodation in place.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Salary : $1 - $1,000,000
