What are the responsibilities and job description for the Sales Support Specialist position at ECOLAB?
Purolite, an Ecolab Company, is looking for an Sales Support Specialist to provide critical support to our customers during the sales process. The Sales Support Specialist will liaise with our warehouse, sales and purchasing teams to quickly and efficiently answer customer questions and provide real-time assistance.
What you will do:
Receive, review, track and maintain customer orders
Assure credit issues are resolved
Work closely with various departments to assure order fulfillment
Enter orders into the electronic system
Arrange appropriate shipping and tracking
Mitigate customer service issues and escalate to Sales Support Supervisor or Manager where appropriate
Maintains communications with both internal and external customers for customer satisfaction
Other duties as assigned
Minimum Qualifications
High School Diploma or GED Equivalent
2 years of Sales Support, Customer Service, or call center experience
Proficiency with Microsoft Word, Excel, and Outlook
Preferred Qualifications
Associate degree
Excellent verbal and written communication skills
Comfortable navigating the internet and office equipment (e.g. phones, printers, scanners)
Ability to initiate tasks and work in an independent manner in a fast-paced environment
Highly organized and detail oriented
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolabwill provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) withourapplication process upon request as required to comply with applicable laws. If you have a disability and requireaccommodationassistance in this applicationprocess,pleasecall Ecolab Recruiting Supportat(866) 841-6682forassistance.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
