Front Desk Clerk/Night Auditor

POSITION DESCRIPTION

PRIMARY PURPOSE: To provide efficient and courteous service to each customer; accurately computing the daily income of the hotel by verifying that all customer accounts are correct and in balance by the following morning and functioning as the overnight Manager-on-Duty (MOD) in accordance with company policies and procedures

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
• Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions
• Audits room revenue and other income
• Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
• Processes all city ledger work to accounting
• Adheres to hotel policies and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
• Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
• Must achieve required threshold scores according to brand and company inspections.

REQUIREMENTS

• High School diploma
• Excellent computer skills
• Excellent math and reconciliation skills
• Experience using hotel reservation system such as CHOICE ADVANTAGE & WYNGUEST is a plus.
• Organization skills and attention to detail
• Customer Service oriented
• Flexible in work hours to accommodate last minute changes in scheduling is a plus.
• Must have strong interpersonal skills to engage and interact with associates and guests

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The Night Auditor must be able to quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed
• Weekends only

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person