Customer Service Coordinator Offshore Waste

Location: Port Fourchon, Louisiana

Schedule: 7 days on, 7 days off; 12-hour shifts

About Us:

Ecoserv is the premier service provider for offshore E&P waste disposal. We are dedicated to maintaining the highest standards of environmental responsibility while serving the needs of our clients in the oil and gas industry.

Position Overview:

The Customer Service Coordinator at our Port Fourchon location is responsible for managing and coordinating the receipt of all non-hazardous oilfield waste. This role is critical in ensuring exceptional customer service while effectively coordinating activities between vendors, customers, and internal departments.

Key Responsibilities:

Customer Service and Communication:

• Act as the primary point of contact for customers, vendors, and internal departments, promptly addressing inquiries, concerns, and work-related issues.
• Coordinate with customers to facilitate smooth waste disposal processes, including scheduling, documentation, and manifest discrepancies.
• Collaborate with the Site Superintendent and General Manager to report manifest discrepancies and resolve issues effectively.
• Maintain open communication lines, providing regular updates to customers and internal stakeholders regarding work progress, delays, or changes.

Compliance and Documentation:

• Ensure strict adherence to company policies, environmental regulations, safety protocols, and relevant procedures.
• Report any breaches of company policy promptly to the Site Superintendent.
• Update and maintain accurate site records, logs, and other relevant documentation as required.

Waste Shipment and Testing:

• Receive each incoming waste shipment, ensuring proper documentation and compliance with regulations.
• Coordinate the testing of incoming waste samples in collaboration with designated personnel.
• Maintain records and documentation related to waste shipments and testing procedures.

Requirements:

• At least 5 years' experience in the oilfield service industry or 2 years in a dispatch or customer service capacity.
• Ability to consistently meet established goals, expectations, and responsibilities for the position.
• Capability to handle multiple responsibilities effectively.
• Proficiency in reading, analyzing, and interpreting technical procedures and government regulations.
• Ability to complete standardized paperwork in multiple formats according to existing instructions.
• Strong presentation skills and ability to effectively communicate with customers.

Join our team and play a vital role in supporting our commitment to environmental stewardship and customer satisfaction. Ecoserv is proud to offer a competitive salary and a full package of benefits for this role.

Job Type: Full-time

Work setting:

• In-person

Work Location: In person