Atlassian Administrator

Description

WHY CHOOSE ECRI?

ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:

• Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
• On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
• Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
• Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
• Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
• Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.

ABOUT ECRI

At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.

As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.

The Most Trusted Voice in Healthcare

ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:

• Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
• Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
• Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.

ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.

The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.

It's what makes ECRI unique, and why we are the most trusted voice in healthcare.

POSITION SUMMARY

We are seeking an experienced Atlassian Administrator, with expertise managing and extending Jira and Confluence in the cloud. The ideal candidate will have a deep understanding of the Atlassian suite of products, with a proven track record of creating and maintaining Jira Projects, Jira Workflows, and Confluence Spaces and as well as integrating Atlassian products with Microsoft Power Automate flows. In addition to Atlassian products, the candidate should have hands-on experience with Microsoft 365 collaboration products such as Teams and SharePoint. The candidate should also have knowledge of Agile and Kanban software development life cycle.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Create, configure, and maintain cloud-based Jira Projects, Jira Work Management and Jira Service Desk instances including configuring user and group access rights and workflows to support business processes and requirements.

• Integrate Jira and Confluence with other cloud-based solutions including Microsoft Teams, Microsoft SharePoint, Microsoft Power Apps, Microsoft Power Automate, Dynamics 365, etc.

• Monitor the health of the Atlassian Cloud environment and proactively identify and troubleshoot issues.

• Manage users and group permissions of Atlassian Cloud applications.

• Collaborate with IT developers to ensure successful integration of Atlassian Cloud applications with other platforms, including potential integration with customer-facing applications.

• Provide training and support to end-users on how to use Atlassian Cloud applications.

• Stay informed of the latest developments in Atlassian Cloud applications, make forward-looking recommendations relating to products on the horizon, and advise organization-wide on best practices for their use.

Additional Responsibilities:

• Other duties, as assigned.

Accountability Metric(s):

• On time high quality delivery of tasks and projects

• Provide solutions based on best practices to meet the needs of the organization.

Qualifications

QUALIFICATIONS

Experience:

• 3 years of experience as an Atlassian Cloud Applications Administrator, with specific expertise in Jira Software, Jira Service Management, Jira Work Management, and Confluence

• Excellent problem-solving and troubleshooting skills.

• Ability to work independently as well as collaboratively with IT and Business teams.

• Experience installing/managing Jira plugins, 3rd party apps, scripts, and customizations.

• Knowledge of REST APIs and webhooks for integration purposes

• Strong communication skills and ability to provide training and support to end-users.

• Strong analytical and organizational skills.

• Atlassian certification(s) is a plus.

Education:

• Bachelors degree in computer science or related field, (or ability to produce a portfolio of work experience and/or certifications to demonstrate a comparable breadth of computer science knowledge)

Computer Skills:

• Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint).

Certifications & Licenses:

• n/a

PHYSICAL DEMANDS

Other Physical Requirements

• Vision (Near)

WORK ENVIRONMENT

• Virtual Work Environment

#LI-Remote

Equal Opportunity Employer-Disability and Veteran