What are the responsibilities and job description for the Virtual Support Agent - Work from Home/Remote Position position at ECS Virtual Support, LLC?
Join ECS as a Virtual Customer Support Agent. These positions are truly customer service, in a virtual setting. We are a full service customer support company, that handles any and all of your needs. We do it in a virtual setting which allows infinite reach and capabilities from a customer support perceptive. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backwards for you" mentality. If you are also looking for a family oriented, professional work from environment - this is the place for you. We are always looking to expand our virtual family and looking for great people like you. We offer flexible hours, 100% autonomy, all in the comfort of your home. As long as you have a home office set up.
These positions pay $10/hour starting bonuses/incentives available based on performance, hours worked and customer satisfaction. All hours/shifts available (Days, Evenings, Nights, weekends, and OT) you choose your own hours as long as you work a minimum of 40 hours per week. There's opportunity to earning potential between $30,000-$60,000 a year if you're willing to work and make it happen, from a customer support and customer satisfaction standpoint.
1. Seeking experienced customer service, call center, virtual support reps, administrative professionals interested in
customer satisfaction & administrative working from home.
2. If you like guiding and helping others find answers, then we could definitely use your help as a virtual support
professional working from your home. This is a third party 1099 opportunity.
3. It involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the
internet from your home office to assist individuals with customer related support questions as they have issues..
4. Training and Certification start in a few weeks with a variety of times available during the day and evening that may fit
your schedule.
5. Other opportunities to service are also available to choose from based on your strengths and preferences.
Experience Requirements
● 6 months of customer service and/or administrative experience (call center or phone support experience preferred).
● Must have and/or be willing to put together a home office setting in your home (or an area where you can turn into
home office with a computer/laptop, internet connection to the wall/router, and headset hook ups).
● High level of professionalism and phone adequate for business purposes.
● Excellent typing, communication and computer skills.
● Must be available to work overtime and/or weekends if necessary.
● Must be willing to submit to a standard background check, drug test, technology check and voice assessments.
Technical Requirements
● CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
● Internet Download Speed 5Mbs down speed minimum.
● Internet Upload Speed 3Mbs up speed minimum.
● Network Latency Max 250 MS latency max.
● OS Win 8.1 (64bit), Win 10 (64bit).
● RAM 4GB minimum, 8GB recommended.
● Must have a home office set up and ethernet cord you can connect to your computer.
● Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or
wall for firewall/security purposes.