Receptionist

Overview

Cedar Stone Senior Living is hiring a Receptionist. Cedar Stone consists of 88 assisted living units, as well as 32 additional residences for seniors requiring memory care services. Cedar Stone is an Ecumen managed community.

Ecumen Overview

Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota’s 8th largest senior living provider, we continue to advocate for those we serve.

 

Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.

Responsibilities

The Receptionist is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed.  The receptionist will immediately notify supervisor if they perceive any safety issue for residents, staff or others.  This position will perform any necessary clerical functions working in accordance with established policies, procedures, and/or specific instructions from the supervisor.

 

 

Schedule: Every other Saturday (3:30p-9p) and Sunday (7:30a-4p). 

Essential Job Responsibilities:

Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.

Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.

Sends and receives fax transmissions, emails, scanned, mail as directed.

Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.

Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.

Other duties as assigned.

Qualifications

Minimum Required Qualifications: 

• Excellent customer service and telephone skills. 
• Ability to communicate effectively in both verbal and written formats
• Computer skills and experience with Microsoft Word and Excel
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to:  Vulnerable Adult and Abuse Policy, HIPAA, Resident’s Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

 

Preferred Qualifications:

• High School diploma or GED equivalent
• Prior customer service experience
• Prior experience working with seniors 

Equal Opportunity Employer

Ecumen is an Equal Opportunity Employer (EOE).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, familial status, disability, or status as a protected veteran.     We participate in E-Verify.