What are the responsibilities and job description for the Service representative position at Edfinancial Services?
Description
Customer Service Representative - Client Relations Location : ONSITE at Knoxville, TN
Edfinancial
Join Knoxville's #1 Top Workplace!
Edfinancial, recognized for 5 consecutive years as a Top Workplace, is seeking a dynamic Customer Service Representative to join our team.
If you excel in communication, problem-solving, and enjoy providing exceptional support, this role is for you!
Why Join Us :
- Competitive starting wage of $21.61 / hour ($17.20 base wage $4.41 in fringe pay for benefits)
- Comprehensive benefits package including medical, dental, vision, and more
- 11 paid holidays and generous paid time off accruing from day one
- Opportunities for career growth and development in a supportive environment
About Us : At Edfinancial, we're proud to be a stable company with a strong growth trajectory. We prioritize employee happiness and career advancement, offering a casual work environment and emphasizing work-life balance.
Join a team where your voice is heard, and your career thrives.
Responsibilities :
- Handle client inquiries via phone, chat, or email with empathy and professionalism
- Resolve customer issues promptly and effectively
- Collaborate with senior agents and leadership to ensure exceptional service delivery
Requirements :
- High school diploma or equivalent (degree preferred)
- Strong computer skills and ability to learn new software
- Excellent customer service and communication skills
- Ability to obtain federal security clearance
Apply Now! Join our team and make a difference in the lives of students and graduates. Apply today with our quick and easy 5-minute application process.
We look forward to meeting you!
Requirements
EXPECTATIONS
- Serve as the primary point of contact for clients via phone, chat, or email.
- Demonstrate patience and friendliness in resolving customer inquiries, from simple questions to complex issues.
- Listen attentively to understand and address customer needs effectively.
- Maintain a proactive approach to follow-through and issue resolution.
- Handle customer frustrations with professionalism and kindness, often achieving positive outcomes.
- Access support from senior agents and leadership as needed, ensuring continuous assistance.
- Take pride in making the student loan experience seamless for busy students and graduates.
QUALIFICATIONS
- High school diploma (degree preferred)
- Computer skills
- Exceptional customer service and phone skills
- Ability to obtain a federal security clearance
- Fluent Spanish speakers a plus, but not required
We will train the right person on the technical aspects of our software and best practices.
WORK SCHEDULE
This position requires availability during our hours of operation :
Monday 8 : 00am-9 : 00pm
Thursday-Friday 8 : 00am-6 : 00pm
We value your time and offer a quick, mobile-friendly application process using your resume. If you believe you're the right fit for this customer service role, please apply today.
We look forward to hearing from you!
Last updated : 2024-08-05
Salary : $4 - $22
