Call Center Representative

About Us

Edge Direct is a results-driven fundraising agency that has proudly served hundreds of the world's best-known causes for nearly a century. We help nonprofit clients achieve maximum support for their missions through effective direct response marketing. We design programs that meet the unique needs of nonprofits in today’s evolving fundraising environment by increasing net income, cultivating, and growing donor files, and generating a universe of qualified donors for major and planned giving opportunities.

Edge Direct is a Moore company, the largest direct marketing firm in the country dedicated to the nonprofit, association, and government sectors (https://wearemoore.com/). More about the Edge Direct and our clients can be found at edgedirect.com.

Job Summary:

The call Center Representative is responsible for taking inbound orders and providing customer service. The role is also responsible for cross-selling to every customer calling into the Religious Products and Services Call Center. Additionally, the role is responsible for problem resolution. Responsible for making outbound sales calls. Works with all members of the Religious Products and Services team to maintain the accuracy of orders, smooth operations, and improvements to processes and procedures used by the unit.

Duties/Responsibilities:

• Establishes rapport with customers calling into the unit to create a positive image for Barton-Cotton in the marketplace.
• Generates sales by cross selling additional products to every customer calling into the call center. Follows up on samples sent to customers as a result of inbound selling efforts to increase sales.
• Participates in outbound calling programs to increase sales.
• Analyses customer needs by asking open ended questions in the order taking process to determine the best and most likely products to cross sell to the customer to meet those needs.
• Understands the features and benefits of Barton-Cotton products to be able to counter customer objections and turn inquiries into sales.
• Maintains complete and up to date knowledge of products, pricing, and any promotions.
• Takes customer orders accurately, including verifying the quantity requested by the customer, the customer name and address, and any imprint information that the customer requests.
• Follows all order taking guidelines to ensure that orders are complete, accurate and legible.
• Captures additional information such as mail codes and new contact and address information accurately to ensure that marketing and account information is current.
• Makes outbound calls during non-peak times to increase sales, complete surveys and maintain customer contact or to overdue accounts.
• Enters web and mail orders.
• Actively participates in team meetings and brain storming sessions to determine new products, new processes to serve our clients better.
• Additional duties assigned as required.

Required Skills and Education

• 2 years in a customer service or sales environment or college degree in lieu of experience
• Initiative to work independently in a fast-paced environment,
• Detail-oriented
• Flexibility in hours and ability to move from task to task during the course of the day
• Basic knowledge of MS Office
• Able to manage multiple tasks.

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.