Yardi Implementation and Support Administrator

Yardi Implementation and Support Administrator
 

POSITION SUMMARY 

The Yardi Implementation and Support Administrator will lead the migration of our Property Management software to the Yardi platform.  This role will be the in-house expert who will guide the implementation of the Yardi software in phases, aligned with the Yardi implementation team and the specialists/consultants, to ensure a smooth and effective implementation of the company’s properties to the new software platform.  Upon transitioning properties in phases, this role will also serve as the system administrator (access, logins, passwords, troubleshooting, etc.) and lead/facilitate system user training across the company.   

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES 

Yardi Migration and Implementation 

• Serve as primary point of contact and technical project lead to migrate to Yardi platform. 

• Work with other departments to test and implement new Yardi modules. 

• Will use sound project management skills to ensure project stays on track and implementation milestone objectives are met. 

 
Support and Administration 

• Provide technical support to users of the Yardi products including Voyager Affordable, RentCafe, Procure to Pay, and more via our Zendesk ticketing system.  

• Create and maintain users, manage permissions and property assignments, scheduled reports, custom menus and workflows. 

• Assist with onboarding new properties and associated setup as part of the transition team. 

• Serve as the first point of contact for clients experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention. 

• Serve as the escalation point and liaison for Yardi support; collaborate with other team members and Yardi Client support to resolve complex technical issues promptly. 

• Track and review performance data of various Yardi modules to identify trends and issues and develop improvement plans. 

• Work with vendors to establish and maintain Yardi data exchange. 

Training  

• Participates in, and serves as a facilitator and subject matter expert, in ensuring all system users are trained and capable of performing required job tasks within the Yardi system.  This includes new hire and onboarding training, support for staff at new-hire orientation, development of training guides and curriculum/course materials, training of current staff who are or will be users of the system, etc. 

• Analyze support tickets and work with department heads to create opportunities for additional training and continuous education.   

• Identify and streamline processes and work with other departments to implement. 

• Strong organizational, multi-tasking and time management skills with excellent attention to detail.  Adept at owning projects and tasks, managing deliverables to meet deadlines, connecting with people and facilitating effective collaboration to achieve successful outcomes. 

REQUIRED MINIMUM QUALIFICATIONS 

• Advanced experience as a Yardi user including Voyager Affordable, RentCafe, Procure to Pay, and other system applications/features. 

• Experience in serving as a subject matter expert with the Yardi system, with demonstrated capability in handling/managing/resolving software system access, new property set-up, new user set-up and permissions, ad-hoc and scheduled report generation, custom menus, workflow creation, etc. 

• Prior experience in leading a software implementation effort from beginning to successful completion. Yardi software implementation experience strongly preferred. Capable of rallying positive support for achieving project milestones, managing and collaborating with stakeholders, both inside and outside of the company, to stay on-track and on-schedule with tact and professionalism.

• Capable of training employees in all operational aspects of Yardi. Comfortable presenting the subject matter one-on-one, to small groups in-person in a classroom setting, on-line via virtual/web-based training, etc. 

• Must be an excellent communicator (verbally/spoken and written) in English with excellent grammar and sentence structure.

• Must have advanced Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) as well as Yardi (as described above).  Prior experience with other residential multi-family property management systems (e.g. RealPage/OneSite).

WORK ENVIRONMENT

The role will be primarily based at the company’s corporate offices in Gaithersburg, MD and the work environment is predominantly an office/clerical.  Primary office hours are Monday-Friday from 8:30-5:30; schedule may shift to start earlier, end later, or involve weekend work based on business needs, workload, and other factors.  3-days/week in-office with 2-day/week remote telework. 

While performing the duties of this job, the employee is regularly required to read, write, talk and hear.  The employee frequently is required to sit; use hands/fingers to handle or feel (e.g. type); and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Must have reliable transportation and ability to meet attendance/punctuality requirements and to facilitate on-site visits to properties (5-10% travel estimated). 

About Us

• Medical, Dental & Vision Insurance
• Paid Vacation & Holiday & Personal/ Sick Leave
• Company Paid Life and AD&D Insurance
• Company Paid Short-Term and Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events

Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity Employer.