What are the responsibilities and job description for the Rental Car Agent position at EDS Service Solutions?
EDS Service Solutions staffs car rental companies around the United States and is currently looking for quality, team-oriented individuals to work as Rental Car Customer Service Agents for our airport partners.
Shift: 5:00pm - 1:00am with weekends included
Pay:$17 hr/Weekly pay
Job Duties/Responsibilities
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.
- Welcome each customer with a smile.
- Professional appearance, language and behavior.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Requirements:
- Must be 21 years of age or older
- Have a Valid driver's license
- Excellent Customer Service
If you meet the requirements please submit your application for immediate consideration.
Apply Today to our link below!
https://www.edsservicesolutions.com/apply or contact our recruiting department to set up an interview at (860)785-4885 to get more information. Office hours for the recruiting department are Monday through Friday from 9:30 am to 5:30 pm eastern Time. EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
https://www.edsservicesolutions.com/apply or contact our recruiting department to set up an interview at (860)785-4885 to get more information. Office hours for the recruiting department are Monday through Friday from 9:30 am to 5:30 pm eastern Time. EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.
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