What are the responsibilities and job description for the Head Teller position at Educational Systems FCU?
Under general supervision, but following established policies, procedures, and Mission strategy, is responsible for the general operation of the teller area and supervision and development of the teller team. Ensures the accurate completion of all branch audits and logs. Provides guidance and assistance to teller team members in handling member transactions and inquiries. Is responsible for managing the day-to-day operations of the branch in the absence of the supervisory team. Acts as a service role model for teller team demonstrating high-level listening and problem resolution skills. Supports Branch Manager in creating and maintaining a service and sales culture within the branch.
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Requirements*
This position requires a high school diploma or equivalent (GED) - an AA degree preferred. A minimum of three (3) years cash handling and customer service experience in a financial institution or retail organization required, and at least one (1) year Teller experience and supervisory experience is required. Must have the ability to meet and/or exceed sales goals and the ability to motivate staff to meet and/or exceed sales goals. Qualified candidates must be professional and have well-developed communications and interpersonal skills required for supervising the teller staff and projecting a positive image as a representative of the Credit Union. Work requires knowledge of all teller functions and banking products, policies and procedures.
Job Type: Full-time