What are the responsibilities and job description for the Engineer IV - Voice Services position at Edward Jones?
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Team Overview:
You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you’ve considered Edward Jones in the past, it’s time to take another look. We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.
We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud-based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.
What You'll Do :
The Voice Services department at Edward Jones manages over 14,000 extensions on a global IP voice network to support the firm's teams and departments in providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, development of computer telephony integration applications, voice mail applications, centralized call recording applications, and contact center applications including workforce management tools.
Specific to this position are applications such as click-to-dial across multiple vendor APIs, desktop messaging based upon call events (such as screen pops), IVR (Interactive Voice Response) applications, outbound dialers, caller authentication, and various other internal applications that interact with call events.
Here are a few of the key responsibilities you will be a part of :
You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you’ve considered Edward Jones in the past, it’s time to take another look. We are in the midst of embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.
We've invested millions of dollars into new technology platforms to help improve what matters most in our industry, client experience. We're currently implementing a modern, cloud-based architecture and are looking for talented, and motived professionals that want to be part of providing the best client experience and financial resources possible.
What You'll Do :
The Voice Services department at Edward Jones manages over 14,000 extensions on a global IP voice network to support the firm's teams and departments in providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, development of computer telephony integration applications, voice mail applications, centralized call recording applications, and contact center applications including workforce management tools.
Specific to this position are applications such as click-to-dial across multiple vendor APIs, desktop messaging based upon call events (such as screen pops), IVR (Interactive Voice Response) applications, outbound dialers, caller authentication, and various other internal applications that interact with call events.
Here are a few of the key responsibilities you will be a part of :
- Design, develop, and test Java applications.
- Design, develop, and test CTI (Computer Telephony Integration) applications.
- Work closely with associates and third-party vendors to troubleshoot and resolve problems
- Resolve problems with complex application architecture
- Deliver quality timely results while managing competing priorities
- Improve overall service and efficiencies of the support processes year to year
- Follow standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions
What Experience You'll Need :
- Bachelor's Degree and/or equivalent experience
- 7 years of experience directly related to the technical area of expertise including :
- Application development using Java, including REST services, and secured communications (authenticated and encrypted)
- Development environments, frameworks, and APIs (tomcat, springboot, mybatis, git, json, Avaya and Broadsoft APIs, etc.)
- SQL – intermediate to advanced queries
- Systems management of Linux and Windows servers; scripting, log management, software distribution (packaging and RPMs), and patch management
- Documentation standards and application and system diagramming
- Application development using Java, including REST services, and secured communications (authenticated and encrypted)
- API with Avaya Cloud Experience
- Agile Experience
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
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