Access Management Analyst/PKI Trusted Agent

ESC is looking for a highly skilled, Access Management Analyst/PKI Trusted Agent to join our team to maintain, enhance, and improve the team’s mission, and its processes and procedures. Support will be provided for token management, pin resets, on-boarding/off-boarding, token and user account request processing and training of token procedures with the NIPR/SIPR environments. Will be a hybrid of remote and on-site (multiple locations available) work.

What You’ll Get to Do

• Provide Service Desk support for all IT related issues for both internal and external customers
• Provide updates in tickets in accordance with policy and resolve all tickets to meet expectations
• Provide support to the Registration Authority (RA) for SIPRNet tokens and NIPRNet tokens

· Perform user account creation/maintenance in all environments of DLA systems

· Provide technical support to implement role-based access control for DLA computers and networks

• Assist in working with data owners to determine proper access requirements for employees
• Once an approved request is received for a new token, the IA Access Management Analyst is responsible for documenting, tracking, and completing the request through delivering the token to the requester
• Diagnose and resolve level I and II technical and end-user problems at the customer’s location in a customer service oriented, team environment
• Coordinate response actions and document artifacts for after action analysis.
• Utilize trouble ticket tracking system to track all customer requests
• Troubleshoot assigned Token issues using Standard Operating Procedures (SOP’s)
• Provide administrative support as required such as granting/revoking network access and file permissions; de-provisioning of network accounts
• Provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts
• Generate a weekly activity report that contains the number of request reviewed, processed, and completed each week
• Act as the trusted agent for all PKI revocations and issuance
• Act as the trusted agent for all SIPRNet token revocation and issuance

Basic Qualifications

• Minimum Seven (7) years of relevant IT experience; relevant certification
• Baseline certification: Security
• Excellent communication skills and demonstrated ability to resolve all situations in a professional manner *Experience providing IT support within an Access and Identity Management organization
• ITILv3 Foundations certified (or must be able to obtain within six months of starting)
• Must hold an active Secret clearance

Preferred Qualifications

• Experience with trouble ticket tracking systems such as Microsoft Service Manager, ServiceNow, or Remedy
• Experience with PKI and Token management within a large organization

Eiden Systems Corporation, is looking for the best and the brightest, to not only provide support to our clients, but to bring your expertise and vision to the ESC Team. ESC offers a competitive compensation package and we value integrity and excellence, working together to make our customers and our team successful. Experience challenging and career rewarding experiences, working with industry recognized leaders and technologies, to deliver mission critical systems and services.

Minimum physical demands for on task positions: Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Eiden Systems Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Eiden Systems Corporation, or (c) consistent with Eiden’s legal duty to furnish information. 41 CFR 60-1.35(c)

ESC is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

NO THIRD PARTIES

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

License/Certification:

• CompTIA Security (Required)
• ITIL Certification (Preferred)

Security clearance:

• Secret (Required)

Work Location: Hybrid remote in Fort Belvoir, VA 22060

Salary : $75,800 - $96,000