What are the responsibilities and job description for the End User Support Manager position at eJAmerica?
Job Description EUC H&F Concierge Engineer (Burlington VT)
- 3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
- Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
- Good customer handling skill and prior experience in Concierge (VIP Users) support
- Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
- Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
- SCCM client end installation & troubleshooting knowledge
- Basic knowledge of Networking and Active Directory
- Must have right attitude and customer centric approach.
- Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
- 100% onsite - Working from our client office- Burlington VT
Salary : $42,000 - $45,000
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