Spa Supervisor

Description

Supervisory Responsibilities: Spa Salon staff at designated property on shift

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the General Manager.
• Maintain positive and professional approach with employees, coworkers, and guests.
• Communicate regularly with all spa staff on property regarding job assignments and required timeframe for teams for workflow.
• Perform interview, hire, disciplinary, and termination actions when necessary for staff.
• Establish and supervise system of controls to ensure that maximum standards of service are maintained.
• Assign, train and direct staff to carry out the basic program as set up and design such to give the maximum efficiency in performance.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
• Review occupancy levels and staff labor accordingly.
• Supervise inventory system for supplies, equipment, and merchandise. When needed establish reorder levels and keep records.
• Review linen inventory and oversee laundry operations.
• Coordinate supplies and equipment through Accounting Department.
• Oversee / Carry out deep cleaning tasks and special projects.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

HP22 #LD2022 #MSL

Requirements

Qualifications:

• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability to work on your feet for eight hours or more.
• Must be able to lift/push/reach for/carry 30 pounds frequently.
• 2-3 year or equivalent combination of education and experience; spa or hospitality supervisory experience preferred.
• High school diploma or equivalent experience/training.

Salary : $17 - $20