Community Manager - Apex Legends

The Community Manager will report to the Senior Community Manager and be part of a small community team embedded with the developers on (primarily) Apex Legends Mobile, and Apex Legends. You will be contributing to the games’ multi-channel community strategy, helping to gather valuable insights for the development and business teams, and executing community strategies to build up and engage with our passionate players day-to-day. 

 Key Accountabilities:

• Contributes to the global community strategies that grows our core community and aligns with the greater needs of game, business, and integrated comms teams, bringing a mobile perspective 
• Work to build a bridge between players and the developers on Apex Legends Mobile (primarily) and Apex Legends, acting as a point of contact for players and facilitating access to developers through programs and content
• Provide regular community updates to internal teams consisting of community sentiment and KPI reporting of community initiatives

Responsibilities:

• Collaborate with developers to write patch notes or long-form blog content to explain upcoming features and changes for the game
• Create compelling copy and player-facing communications 
• Collaborate and coordinate with partners across Integrated Communications, Studio, Marketing and Customer Experience to ensure consistent community messaging 
• Manage live updates and issues with the community
• Create consistent and up-to-date Community reporting on fan feedback, game issues, or other challenges
• Will require on-camera work (i.e. hosting dev livestreams) and knowledge of how to run and publish livestreams/videos onto YouTube and Twitch 
• Maintain a professional positive reputation at work and within the community
• Forge relationships with the territory leads to ensure execution of plans are globally optimized
• Be able to work cohesively in a team that has remote members, alongside partners who are located globally and remotely

Requirements:

• At least 2 years of community experience with writing and managing communication, interpreting and relaying player feedback, running community campaigns, ideally on a AAA title
• Interest and knowledge in mobile games is a plus
• A data-driven mindset: We need someone who can gather and look at data (both qualitative and quantitative) to forecast and grow the future of Apex Community
• Growth-oriented: The ability to accept feedback and critique will help you tailor your work to reach its best potential—and to grow! Teamwork and a willingness to work, learn, and grow together is critical to our success