Senior Colleague Experience Partner

Overview

Join us at Element as we establish our Americas Colleague Experience Team in our cutting-edge Global Business Solutions (GBS) Hub located in Cincinnati. Element is dedicated to optimizing and enhancing our Human Resources operating model to deliver exceptional services to our leaders and colleagues. As part of this transformation, we are forming a new Colleague Experience team responsible for designing and executing all colleague-facing interactions, ensuring a positive experience through every interaction while maintaining full compliance with our processes and procedures. The Colleague Experience team will collaborate closely with our HR Operations, HR Business Partnering, and HR COE teams to provide world-class HR solutions to support our rapid business growth.

Element has an exciting opportunity for a Senior Colleague Experience Business Partner to join our Cincinnati office. In this role, you will play a pivotal part in enhancing and optimizing the overall colleague experience within our organization. We are seeking an experienced HR professional who is well-versed in employment law, compliance, and providing excellent customer service to employees and stakeholders. You will lead initiatives to improve colleague experience, ensuring compliance with HR policies and processes while aligning employee needs with organizational goals.

Responsibilities

• Design and implement solutions to core HR services such as orientation, learning and development, policies and procedures, and employee relations.
• Act as an escalation for complex colleague inquiries including policy interpretation, benefits, leaves of absence, and time and attendance etc. through various channels such as phone, email, case management system, and live chat, documenting and escalating further as necessary.
• Manage employee relations issues such as performance improvement plans and leave of absences.
• Assists in the coaching and development of Colleague Experience Partners and Generalists to ensure teamwork at the highest level.
• Implements Knowledge Management practices and processes to ensure program materials are developed, revised and shared with Colleague Experience Partners and Generalists in an exceedingly quick and accurate fashion.
• Monitors service level agreement metrics regarding commitments to problem resolution timeframes and manages service tickets. 
• Supports the Colleague Experience Partners and Generalists when cases and questions are escalated.
• Collaborate with HRBP teams to understand and address employee needs, ensuring alignment with a positive colleague experience.
• Work closely with HR Business Partners, and COEs to foster a supportive and inclusive work culture, providing guidance on effective communication and teamwork.
• Collaborate on initiatives to enhance colleague engagement, satisfaction, and retention.
• Develop and maintain metrics to assess the effectiveness of colleague experience initiatives.
• Maintain in-depth knowledge of legal requirements related to employee management, ensuring regulatory compliance.
• Assist in the analyzation of trends in Colleague Experience Support; research and propose improvements to existing work processes to ensure the most effective use of resources Drive continuous improvement initiatives based on feedback and industry best practices.
• Design and deploy various policies, systems and procedures to ensure efficient operations, positive colleague experience, and compliance with legislation.
• Prepare and administer mandatory HR training.
• Research, prepare, update, and govern HR policies, processes, and intranet to ensure compliance and alignment with requirements.
• Identify learning and development needs to enhance colleague skills and career growth.

Skills / Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification is a plus.
• Minimum of 5 years of progressive experience in HR or a related field.
• Prior experience as a Team Lead in Employee Experience/Colleague Experience
• Strong understanding of employee relations, HR processes, and procedures.
• Excellent customer service and stakeholder management skills.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to analyze data and draw meaningful insights for decision-making.
• Demonstrated ability to plan and manage HR-related projects, including managing and participating in project teams.
• Knowledge of federal, state, and local employment laws and regulations.
• Strong relationship building skills with the ability to be social, engaging, friendly, curious, and inquisitive.
• Strong oral, written, and presentation skills.
• Ability to maintain confidentiality.
• Project management skills.

Join us at Element and be part of a dynamic team dedicated to enhancing the colleague experience and driving organizational success.

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

“If you need an accommodation filling out an application, or applying to a job,  please email Recruitment@element.com”