Automotive service advisor

Full job description

Elevation Chevrolet GMC of Boone has an immediate opening for a Service Advisor to join our wonderful team of talented Service Advisors and Master Technicians.

If interested please email or call Service Manager Justin Clark at 919-332-8370 or Justin.Clark@driveelevation.com.

This is only the beginning.

We will be starting on construction of an all new facility and we must hire the right people now...Pick up the phone and set up an interview.

You will be glad you did.

Elevation Chevrolet GMC of Boone.

Responsibilities

Schedules service appointments.

Obtains customer and vehicle data prior to arrival when possible.

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customers’ vehicle problems accurately and clearly on the repair order.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time. Checks with the dispatcher, if necessary.
• Obtains customer's signature on repair order; provides the customer with a copy.
• Establishes customer's method of payment.

Obtains credit approval, if necessary.

• Notifies dispatcher of incoming work.
• Checks on the progress of repair throughout the day.

Contacts customers regarding any changes in the estimate or promised time.

• Explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization are noted.

Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas.

Makes sure they are locked and all keys are marked and put away correctly.

• Keeps service department forms, menus, and pricing guides up to date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
• Supervises all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties may be assigned

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• Medical, Dental, & Vision Insurance
• 401(k) Plan
• Paid Time Off (PTO)
• Employer-Paid Life Insurance
• Voluntary Life, AD&D, Short / Long Term Disability, Specified Disease, and Accident Insurance available
• Employee Discounts
• Educational Assistance
• Holiday Pay
• Growth opportunities
• Above average industry pay

Last updated : 2024-03-22