What are the responsibilities and job description for the Collection Specialist position at Elevation Group?
We have a very high volume, upbeat office with 15 outbound dialers in house, as well as 10 outbound dialers off site. Heavy phone volume, great paper, excellent office environment, and an absolutely amazing team.
We're currently looking to add 1 or 2 experienced collection veterans that have a proven track record of "closing" on collection accounts for 3rd party agencies.
The right candidate(s) will be punctual, dependable, and demonstrate the ability to handle 20 inbound calls per day while maintaining a high closing percentage.
If this sounds like you, we want to meet you. We anticipate to interview and hire very quickly for this opening so please submit your resume today for immediate consideration.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
- Collect on past due accounts.
- Manage a high volume of customer calls daily, with results.
- Ensure all Fair Debt Collection Laws are followed. FDCPA knowledge.
- Ensure that proper customer service procedures are being followed.
- Ability to process and maintain confidential information.
- Work effectively as a team player with other members of the staff and leadership team.
- Exemplify the desired culture, values and philosophies of the organization.
- Perform other work-related duties as assigned.
SKILLS & QUALIFICATIONS:
- 1 year minimum of 3rd Party Collections Experience required.
- Excellent written and verbal communications skills.
- Ability to speak, read, and write in English.
- Basic computer skills, software applications (including Microsoft Office)
- Demonstrate strong leadership skills.
- Ability to exercise sound judgment and make decisions consistent with the essential job functions.
- Bilingual in Spanish a plus, but not required.
Job Type: Full-time
Pay: $3,000.00 - $7,000.00 per month
Physical setting:
- Office
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- Bachelor's (Preferred)
Experience:
- Collections: 5 years (Preferred)
Work Location: In person
