Medical Back Office Supervisor

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

Oversees the back office clinic operations to ensure the work flow runs smoothly. The Back Office Supervisor ensures adequate staffing levels for the back office by managing medical assistant schedules and monitors daily medical assistant functions. The Back Office Supervisor ensures that patients receive excellent customer service and competent care within the scope of the Medical Assistant’s role.

Compensation - Dependent Upon Experience

$28.00 - $36.40 an hour

BENEFITS:

Elica is proud to offer an exciting benefits package to qualifying full-time employees which can support your health, your family, and help you plan for the future.

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Anthem PPO Options), Dental, Vision - Individual and family plans available
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance potions
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

Learn more about Elica’s services and mission at our website or check us out on Facebook.

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Greets, prepares the patient, performs vitals measurements accurately, takes patient history, and allergies, records and reconciles all prescribed medication with the patient during each visit. Inputs information into Epic EHR, and assists the Medical Provider with exams and procedures as needed.
• Prepares the exam room and work station for Medical Provider; cleans and stocks rooms in between patients.
• Administers injections and diagnostic test/referrals as ordered, including immunizations or other services ordered by the Medical Provider and documents accurately in Athena EHR.
• Ensures success of daily back office operations including Medical Assistant staffing, patient flow, visit productivity, EHR documentation, and the overall patient experience.
• Monitors and adjusts Medical Assistant schedules to ensure efficient work flow and adequate break/lunch times for staff.
• Ensures the documentation of and response to clinic equipment inspections and medication inventory monitoring including: eye- wash station, refrigerators and freezers, microscopes, sharp containers, CLIA control testing, medication quality assurance, autoclave, etc.
• Ensures clinic and laboratory equipment is maintained in accordance with city, county, state, and federal regulations.
• Manages the inventory, ordering, and supply stock maintenance of medical supplies.
• Process and resolve inquiries and complaints related to patient care services in coordination with Office Supervisor, Operations Manager, Medical Director, and CEO.
• Manages on-boarding and training of new medical assistants at the clinic level.
• Supports the Clinic Manager in hiring new Medical Assistant team members.
• Create and manage schedules for providers, patients, and staff to insure efficiency and time management as delegated by the Clinic Manager.
• Prepare for audits as needed.
• Performs other duties as assigned.

The successful Candidate has:

• High School Diploma or Equivalent
• Certificate of Completion from an accredited Medical Assistant program or demonstration of a comparable combination of training and experience.
• At least 1 years of supervisory or lead experience (preferred)
• Knowledge of CHDP/VFC programs
• Current BLS/CPR certification required.
• Ability to exert physical effort maintaining and distributing files
• Knowledge of medical clinic.
• Organizational skills

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.