Compliance (Claims) Manager

Hate cubicles? 

Good.  So do we.  (Not to mention the expansive walls of windows and our 4th floor balcony with an unobstructed view of Camelback Mountain)  

Regularly set ever-evolving goals and expectations for yourself? 

Perfect.  We are looking for a bar-raiser like you.  

Effortlessly navigate and communicate new legal expectations and standards? 

We will give you a platform to do just that.  

Are you a proactive problem solver who can be as decisive as you are meticulous?

Perfect.  That is exactly what we're looking for in our team.  

Is the world of 3PL your wheelhouse and it shows in your career experience? 

We are looking for a highly experienced professional like yourself. 

Proactively seek new information regarding supply chain, logistics, and trends in fraud and claims compliance? 

Then we're on the same page.  

Prefer to put in average effort in a slow-paced environment? 

Elite is probably not for you!

As our owner Mike Johnson says: "F*CK AVERAGE, be LEGENDARY"

As a 3rd-Party Logistics company, we are in the business of matching our shipping partners with highly vetted carriers to push the supply chain forward and provide the exceptional level of customer service that we are known for.  And in an industry as expansive as Logistics and a reputation that precedes us, the sky isn't a high enough limit for us.

Who we are:  

Established in 2013 with 1 laptop on a kitchen table, our CEO and founder Mike Johnson saw what excellence in 3PL could look like and decided to make it a reality.  Thus, Elite Transit Solutions came to be.  Starting with our flagship office in Pittsburgh, PA, we have since had relentless growth which has led to the establishment of offices in Charlotte, NC, Chicago, IL, and most recently Scottsdale, AZ.

We are unapologetically and distinctly Elite and it shows in all of our offices.  So ask yourself:

- Do you want the comfort and freedom to wear jeans and play pool or ping pong during your work days?

- Do you want to sit side by side with your team mates and leader working on brokering and troubleshooting as a team?

- Do you want to celebrate wins, big or small, with an office full of likeminded people who share your goals?

- Do you see leadership in your future and want a team that will help add fuel to that fire?

Yes?  Then ELITE is where you belong.                 

Join our team and find out what it means to be Distinctly Elite.

(Did we mention the kegerator with 4 craft beers on tap in office?)  

- THIS IS AN IN OFFICE ROLE ONLY - 

ABOUT THE ROLE:

The Claims Manager is responsible for receiving, reviewing, investigating, and recommending a course of action on all aspects of freight claims received from customers. The Claims Manager will also develop and implement necessary aspects of a freight loss prevention program, and work closely with senior management and insurance carriers. The Claims Manager will manage both the operations and the staff of the claims department.

ROLES AND RESPONSIBILITIES:

• Oversee the daily operations of the claims & compliance department and staff
• Negotiate claims, secure settlement authority, coordinate claims, process required paperwork in accordance with applicable laws and regulations
• Regulate, and help maintain carrier compliance
• Work with external 3rd parity compliance vendors
• Coordinate with various departments on handling unique customer requirements involving insurance, shipping, and billing and liability issues
• Communicate effectively with customers and carriers regarding the status of claims
• Manage claim incidents and transactions through the reconciliation process, ensuring accurate receipt and reporting of credits due
• Maintain current knowledge of various commodity costs as they relate to claims
• Maintain current knowledge of DOT, FMCSA, CFR49, Carmack and other federal guidelines, rules, regulations, and timeline pertaining to freight claims
• Maintain tight control of what gets paid and how much is paid
• Identify and eliminate recurring problems through better process, policy, and training
• Responsible for a claim/loss prevention process to eliminate claims before they occur
• Lead and develop claims department employees to ensure their professional growth
• Maintain confidentiality of company information

PERKS:

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
  
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

SKILLS AND REQUIREMENTS:

• Minimum 3 years previous freight claims management experience is required.
• Supply chain management/logistics experience is required.
• Legal experience (paralegal) is highly preferred.
• Strong oral and written communication skills with the ability to work collaboratively with cross-functional teams and across all levels.
• Excellent problem-solving skills with a focus on customer satisfaction and cost control.
• Strong organization skills with the ability to juggle competing tasks.
• Overtime required as business permits.
• Ability to work extended hours in front of a computer.
• Strong data entry skills with a focus on speed and accuracy.
• Proficient computer skills.
• Ability to work in a fast-paced, ever changing office environment.
• 4-year degree from an accredited university is preferred

We are an Equal Opportunity Employer

ELITE Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. ELITE Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf