Front Desk Coordinator

Front Desk Coordinator

Reports to: Office Manager

If you are Dynamic, People Oriented, Bubbly, Open to Learning and All Around Shining Bright like a Diamond, We Encourage you to Read On and Apply. If you emotionally intelligent, able to roll with the punches, are coachable and enjoy being apart of a Team, We Encourage you to Read on and Apply.

The Front Desk Coordinator role is vital to our practice, patients and our Team. This role provides the first impression the patient has of Elite MD. It maintains an atmosphere of professionalism for the patients and makes ALL patient experiences “Raving Fan” quality. It is imperative to prioritize patient safety and wellbeing at all times. This position requires a dynamic personality, positive energy and a "solution oriented" way of thinking.

Greeting patients:

• Maintain a professional environment in the patient waiting area
• Greet each patient and visitor as they arrive at the practice with a welcoming and sincere approach.
• Be comfortable talking to patients about the Elite MD way and how we can serve them
• Be a natural at talking with patients about products and services
• Be comfortable with making conversation and maintaining relationships with patients and staff

• Verify they are in the correct location for their requested service
• Check-In and Check-Out the patients into Nextech with a Sincere Giant Smile
• Provide New Patient paperwork to be completed in office or assist with our On-Line portal
• Answer calls from Patients that will flow through our Call Center
• Advise patients of their current wait time to be roomed and offer water or coffee. Offer a solution, talk with them, bring in the Office Manager to meet and greet them, Update them throughout their wait times.
• Be comfortable with your body language and stand tall as a representive of your confident self and Elite MD. Glow! Shine! Have Confidence! Be Aware of your surroundings! Know how to answer questions and find the answer. Be creative in your thinking!

• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, know how to be relatable and understanding
• Maintains a customer service oriented mindset and promote a positive environment all through the practice
• Ensure reception services are provided in accordance with HIPPA compliance in mind
• Ensure reception, Consult and Treatment Rooms and waiting areas are kept presentable at all times. Always walking the reception floor, checking the Treatment and Waiting Areas after each patint.
• "Air Traffic Controller, know where the providers are, the Patient Coordinators, the Medical staff. Be able to hand off your schedule accordingly, when arriving or exiting.
• Be a Dynamic Team Player. Be willing to roll up your sleeves and get the work done

• Ensure conference room schedule is accurate, prepare and maintain a meeting schedule for the conference room
• Be an Absolute Excellent Communicator at all times
• Follow-Through on Projects
• Check in/out with your Manager and Team

“Air traffic controller”:

• Optimizes patients' satisfaction, provider time, and treatment room utilization
• Maintains patient flow, reminds provider of service delays, and keeps waiting and reception area running smoothly
• Schedule post-ops and follow up appointments as patients check out and coordinate patient appointments to optimize patient satisfaction and facility efficiency

Administrative Duties:

• Review the next day schedule with the Office Manager,, Manager and Clinic Lead each evening to ensure we have appropriate coverage of clinical staff and no schedule conflicts
• Voice any potential patient concerns before they arise. Be a forward-thinker.
• Arrive 15 minutes early and prepares the clinic for opening; deactivating alarms, turning on lights, checking exam rooms and OR for any potential issues
• Provides end of day report to Office Manager regarding any failures and/or issues throughout the day
• Fields telephone calls from the Patient Support Center (PSC), post op & follow up patients, or other callers who call into the practice
• Scan New Patient paperwork into the patient file
• Book transportation for patients when requested
• Conducts financial transactions through processing payments for upcoming surgeries, Reservation Fees etc. DFA's
• Be certain all patient records are signed off by Dr Bansal before sending out
• Monitor Patient Medical Record requests to be certain we meet the 2 week deadline as noted by law
• Positive Peer support to other practice staff
• Promote, monitor and participate in all quality improvement activities offering suggestions on how the quality of service can be improved
• Update electronic health records with patient demographic information in a timely manner
• Must Have Excellent communication skills
• Must Have a Positive attitude
• Must have the ability to perform under pressure and come out with a smile
• Must make Patient Care "TOP PRIORITY"
• Must be a Team Player

Job Type: Full-time

Experience:

• Customer Service: 3 years (Preferred)

Location:

• San Ramon, CA (Required)