Operations Assistant

• Work closely with the HR department throughout the clinician onboarding process to ensure new clinicians have an organized and welcoming experience and are prepared to participate in Ellie operations.
• Communicate with new clinicians during onboarding process to obtain important information necessary to assist in creating profiles.
• Manage Ellie Match tool, creating and updating clinician profiles during new hire onboarding and over time.
• Manage users and provider profiles in Electronic Health Record (EHR). Adding, updating, and removing, as necessary.
• Removing termed clinicians from Ellie Match and Valant, keeping systems current
• Obtain and communicate provider schedules and intake availability for new clinicians in a timely manner (caseload management)

• Assist Operations Manager/Credentialing Specialist with provider credentialing and re-credentialing processes for all new and existing clinical staff, including clinical psychotherapists, psychologists and medication management providers in CAQH, PECOS and MCC
• Ensure credentialing status is accurately communicated to Client Access Team through Ellie Match tool.

• Run reports in various systems (EHR, Ellie Match, etc.) to provide data to Operations Team
• Assist in the clean-up and roll out of a new intranet.
• Support clinical leaders with administrative needs, as necessary.
• Work collaboratively with the Operations Manager to suggest areas for improvement related to clinician productivity, credentialing, billing, scheduling, and EHR processes.
• Assist with clinician operations projects as appropriate.

• Ability to accurately organize and coordinate information.
• Ability to prioritize work independently and have a self-starter attitude.
• Strong communication skills, both verbally and in writing; clear, concise, and professional.
• Exhibit good judgement, honesty, integrity, responsibility, and punctuality.
• Ability to analyze issues and suggest or determine solutions.
• Excellent organizational skills and attention to detail.
• Ability to work well in a fast-paced, changing environment.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently and collaboratively with other teams to achieve goals.
• Must be proficient in computer software applications (MS Word, Excel, Outlook, PowerPoint, etc.).

• High School Diploma or GED
• 1-3 years experience in a general business environment with administration experience.
• Healthcare or Mental Health Care administrative experience strongly preferred.
• Proficiency with Microsoft Excel.
• Experience working with Electronic Health Record is preferred.
• Experience or strong working knowledge of the credentialing process is preferred.

• Must be able to remain in a stationary position 50% of the time.
• Consistently uses a computer and/or other office equipment.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.