Banquet Manager

Job Description

The Banquet/ Fine Dining Manager oversees all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet managers are also responsible for all aspects of supervision of banquet staff including training, and coaching.

Responsibilities and Duties

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner

• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded

• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction

• Coordinates with other staff and departments to arrange for the delivery of requested services

• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and foodservice

• Ensures all functions are set and staff is prepared and organized before required time on BEO

• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive

• Ensures proper setting of buffet tables and other food service tables

• Arranges for and ensures the proper sequence of service for each event * Monitors banquet team members to ensure all operating procedures are followed

• Supervises clearing and post function cleanup and garbage removal * Maintains clean and orderly back areas, pre-function areas, and storage areas

Qualifications and Skills

A degree in hospitality or business management is an asset but not required.

• Previous supervisory experience is required

• Excellent communication and guest relation skills.

• Knowledge of food and beverage operations and preparation is required

• The ability to work well with a large group of people in a team environment

• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results

• Must maintain composure and objectivity under pressure

• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests

• Ability to work a flexible schedule including nights, days, weekends, and holidays

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Physical Setting:

• Fine dining restaurant

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: Multiple Locations