Guest Service Manager

Embassy Suites Savannah
Bluffton, SC Full Time
POSTED ON 4/30/2022 CLOSED ON 6/13/2022

What are the responsibilities and job description for the Guest Service Manager position at Embassy Suites Savannah?

A Guest Service Manager is responsible for driving financial success by providing our team members a great welcoming place to work and grow, while providing our guests an exceptional hospitality experience.

What will I be doing?

A Guest Service Manager is responsible for driving financial success by providing our team members a great welcoming place to work and grow, while providing our guests an exceptional hospitality experience. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations (including hiring, scheduling, training, counseling and discipline)
  • Act as Manager-on-Duty for the hotel ensuring interdepartmental operations and resolution of guest complaints.
  • Oversee general operations of all Property Operations departments by inspecting the hotel to ensure furniture, fixtures and equipment are in proper working condition, departmental supplies are stocked at the proper level, and preventative maintenance programs are in place.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Experience:

  • hospitality management: 2 years (Required)

Work Location: One location

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