What are the responsibilities and job description for the Sonic Drive-In General Manager position at Emerge!?
As a SONIC Drive-In General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In. As the highest management position within the Drive-In, you are accountable for the Drive-In and its operations. Responsibilities include:
• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet
operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within
cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all
times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and
assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial
and/or sales trends
• Develop and implement a marketing plan
Additional General Manager Requirements:
• High school diploma or equivalent required. Advanced studies in business, restaurant management or related
fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts
without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including
irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions, ability to multi-task and successfully
solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Job Type: Full-time
Salary: $38,000.00 to $55,000.00 /year
Experience: Restaurant 3 years (Preferred)
License:
Driver's License (Required)
ServSafe (Preferred)
Benefits offered:
Paid time off
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Employee discounts
Bonuses
Pay Frequency:
Semi-monthly or twice monthly
What You’ll Need:
• Prior management experience; restaurant or retail industry highly preferred (subject to franchise discretion)
• High standards for self and the team
• Positive attitude, especially during rushes or stressful situations
• Resiliency – trying different approaches to solve a problem; working to get better every day
• Eagerness to learn and grow professionally and personally
• Ability to prioritize and complete tasks accordingly
• Excellent leadership and communication skills
• Associate’s degree in Business or related field preferred (subject to franchise discretion)
• Willingness to work irregular hours, including nights, weekends, and holidays
The Fine Print:
As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing in these materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.
Salary : $38,000 - $55,000
