Surgery Scheduler

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 59 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the Surgery Scheduler is an integral part of the healthcare team.

Responsibilities include, but are not limited to, the following

Schedules/reschedules pre-operative and post-operative appointments and surgeries with physician for new and established patients using current physician protocols
Obtains insurance authorizations for patients needing MRI.
Prioritizes patient need based on collected information obtained through patient interview
Knowledge of authorization requirements based upon status for the surgery and CPT codes
Coordinate and post-surgery with outside facilities, to include equipment needed
Once surgery is confirmed, posts surgery in all necessary systems
May need to obtain medical clearances, cardiac clearances, etc. according to patient’s co-morbidity according to established protocols
Instructs/directs patients in a timely manner according to established policies and protocols related to specific surgeries and acts as ongoing resource for patient and staff questions
Keeps an open line of professional communication with physician team regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Ensures documentation in medical record accurately reflects communication and patient’s plan of care
Performs patient education when appropriate including oral and written education relevant to the patients’ surgery
Make changes in provider schedules as directed by physician or management

High school diploma or equivalent
Clinical certification preferred
Experience in a clinical type setting is required
Basic knowledge of medical terminology and anatomy
Knowledge of lab/diagnostic tests and associated paperwork
Working knowledge of managed care basics, and experience working with a Medicare population
Comfortable using and interacting with internet applications and other computer programs
Knowledge of practice management and word processing software
Excellent communication skills in person, written correspondence, and over the phone
Excellent documentation skills within an EMR system
At least one year of experience in a physician office, hospital, or equivalent setting required