Program Director - Rehabilitation

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary Responsible for the successful development, implementation, and management of rehabilitation and human services including primarily but not limited to Supported Employment, Community Inclusion Day services, the AbilityOne program for direct labor employees with a disabilities, and related specialty programs at the North Carolina Regional Office. Establish key programmatic performance and financial indicators for direct Program reports in order to fulfill organizational goals and contractual requirements. Monitor rehabilitation and human service programs and ensure department and Managers meet contractually obligated requirements and reports to government, funding agencies, and corporate divisions. Provide strategic input into organizational planning processes. Maintain exemplary performance in all areas of accreditation and regulatory compliance to include the AbilityOne Program, Medicaid Waiver, Vocational Rehabilitation, Managed Care, and other sources. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Develop the processes and performance indicators, and policies that will promote and support the ServiceSource's objective to provide quality rehabilitation services. Insure that quality systems and outcome reporting are maintained and actively managed. Insure ongoing monitoring of program policies and procedures are in compliance with applicable funding and regulatory bodies and achieve the highest level of accreditation possible. Insure that all programs are operated in a safe, healthy and productive manner and are providing an exceptional service delivery experience for persons served. Market rehabilitation services to community funding agencies, stakeholders, advocacy groups, and educators. Insure that an effective organized outreach program is implemented so that prospective persons served receive prompt service, achieve outcomes, and more individuals are served on an annual basis. Support development of new employment and contract options to provide services and opportunities for program participants with emphasis on meeting goals of Strategic Plan. Additional Responsibilities Meet regional goals for program outcomes and human service revenue. Complete and/or insure staff complete in an accurate and timely manner all program outcomes, billing, evaluation/assessment reports, progress reports, case notes, incident reports, attendance and other supporting documentation. Maintain familiarity with the AbilityOne Program, Medicaid Waiver, local Community Serviced Board (CSB) funding, vocational rehabilitation, and Commission on Accreditation of Rehabilitation Facilities (CARF) to ensure compliance with such regulations. Provide input and support corporate objectives as outlined in the strategic plan. Attend relevant meetings/committee functions internally and in the community to include peer agencies and advocacy groups, family groups, sponsoring agency meetings, etc. Prepare and disseminate Human Service reports and statistics. Develop and maintain a safe program and operating environment for all service and assigned employment operations. Ensure that legal and regulatory safety and program participant laws and regulations are met. Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s) Required: Master's Degree in Human Services field of study plus three (3) years supervisory experience or Bachelor's Degree in related field, plus five (5) years’ experience Required: Demonstrated progressively more responsible management experience. Required: Strong interpersonal, training, and writing skills required. Required: Experience using Microsoft office software packages, including PowerPoint and Excel spreadsheets. Required: Valid driver’s license and/or access to reliable transportation to perform work-related travel. Eligible drivers must have a good motor vehicle record (MVR). Knowledge, Skills, and Abilities Preferred: Working knowledge of North Carolina Rehabilitation services, agencies, compliance and funding for individuals with disabilities. Demonstrated experience in supervision and management of professional and operations staff. An individual who can relate to people at all levels of an organization and external stakeholders. Ability to make effective and persuasive presentations on complex topics to top management, public groups, and/or boards of directors. Demonstrated experience in development and management of programs, budgets, forecasts, and financial operations. Ability to respond effectively to the most sensitive inquiries or complaints Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. What We Offer – for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company. ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual. To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s What we do