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Member Services Director Salary in the United States

How much does a Member Services Director make in the United States?

As of August 01, 2026, the average salary for a Member Services Director in the United States is $143,736 per year, which breaks down to an hourly rate of $69.

However, a Member Services Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $164,661
  • Majority Range (25th-75th percentile): $133,422 to $154,689
  • Entry-Level (10th percentile): $124,032
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Member Services Director Salaries

A Member Services Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Member Services Director Salaries?

Experience is a primary driver of a Member Services Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Member Services Supervisor (0-3 years): $61,021
  • Member Services Manager (3-5 years): $94,483
  • Member Services Director (5+ years): $143,736
Job Role Years of Experience Average Salary
Member Services Supervisor0-3 years$61,021
Member Services Manager3-5 years$94,483
Member Services Director5+ years$143,736
View as Graph

How Do Member Services Directors Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Member Services Directors. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $159,144.
  • California: $158,541.
  • Massachusetts: $156,428.

Top Paying Cities for Member Services Director

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $181,294
  • San Francisco: $179,309
  • Oakland: $175,530

What Skills Can Increase a Member Services Director's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 24.9% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Satisfaction (Mentioned in 2.84% Job Postings): Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
  • First Aid (Mentioned in 1.61% Job Postings): First aid refers to medical attention that is usually administered immediately after the injury occurs and at the location where it occurred.
Skills Demand Percentage
Customer Service 24.9%
Customer Satisfaction 2.84%
First Aid 1.61%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Member Services Director's salary.

  • Hard Working: Can increase your salary by up to 23%.
  • Massage Therapy: Can increase your salary by up to 17%.
  • Process Management: Can increase your salary by up to 16%.
Skill Salary Salary % Increase
Hard Working $176,795
23%
Massage Therapy $168,171
17%
Process Management $166,734
16%
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Member Services Director Salary by Company Size: Startups vs. Enterprise

Member Services Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $154,842. While startup companies pay approximate $131,453.

Member Services Director Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $131,453
Growth Stage 51~500 $138,917
Established 501~5000 $149,626
Enterprise 5000+ $154,842

Member Services Director Salary by Industry: Top Paying Sectors

For Member Services Director roles, the industry you choose can impact your earning potential by as much as 25% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 10% above the average. Conversely, Member Services Director positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Member Services Director as a support function rather than a direct revenue driver.

The top paying industries for a Member Services Director

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$158,110$76.010%
Healthcare$150,923$73.05%

How Education impacts an Member Services Director's Salary?

Your level of education can impact your salary potential. While many Member Services Director enter the field with a Bachelor's Degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Member Services Director with a Bachelor's Degree is between $131,836 and $141,193.

Member Services Director Salaries by Degree Level

Typical Education for Member Services Director
Degree Level % of user with this level of education
No Diploma 3.5%
High School 18.3%
Associates 7.0%
Bachelors 39.1%
Masters 30.4%
Doctorate 1.7%
View as Graph

Member Services Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Member Services Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$133,422
Average $143,736/year
$154,689
$11,119
Average $11,978/month
$12,891
$2,566
Average $2,764/week
$2,975
$64
Average $69/hour
$74
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $154,689 $12,891 $2,975 $74
Average $143,736 $11,978 $2,764 $69
25th Percentile $133,422 $11,119 $2,566 $64

Most common benefits for Member Services Director

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Member Services Director

Here are companies hiring for Member Services Director and their salaries, click below for more details.

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FAQ about Member Services Director

1. Where can a Member Services Director earn the most?

A Member Services Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Member Services Director earns the most in San Jose, CA, where the annual salary of a Member Services Director is $181,294.

2. What is the highest pay for Member Services Director?

The highest pay for Member Services Director is $164,661.

3. What is the lowest pay for Member Services Director?

The lowest pay for Member Services Director is $124,032.

4. What are the responsibilities of Member Services Director?

Directs and oversees the team responsible for providing customer service to healthcare plan members. Ensures member service representatives follow established policies for addressing member inquiries and meet service quality goals. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Maintains confidentiality per HIPAA guidelines. Requires a bachelor's degree. Typically reports to senior management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

5. What industry pays the highest salary for Member Services Director?

The Insurance industry offers the highest average compensation for Member Services Director roles, with salaries approximately 10% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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