What are the responsibilities and job description for the Customer Experience - Account Manager position at Emprise Bank?
At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.
We are currently seeking an Account Manager to join our Customer Experience team in Wichita, KS. As an Account Manager you will have the opportunity to manage the account team across the contact center and provide account support.
A successful candidate will have:
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Strong attention to detail
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Essential functions of the role:
Supervises and engages in a customer experience that is personal and relevant across all touchpoints and communication methods
Manage, coach and participate in the promotion of products and services
Manage the day to day account team operations and supervise call queues
Establish sales goals for team and hold associates accountable to performance
Partner and develop effective relationships with other business units, vendors, and team to strengthen resources for customer resolutions
Requirements
High school diploma or equivalent required
2-3 years of customer service experience required
Bank experience preferred
Leadership experience preferred
Proficiency with large server based applications and Microsoft Office products preferred
Hours:
40 hours – any shift during that time
Monday – Friday: 7:30 AM – 8:05 PM (hours will vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA , veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
We are currently seeking an Account Manager to join our Customer Experience team in Wichita, KS. As an Account Manager you will have the opportunity to manage the account team across the contact center and provide account support.
A successful candidate will have:
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Problem resolution skills
Strong attention to detail
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Essential functions of the role:
Supervises and engages in a customer experience that is personal and relevant across all touchpoints and communication methods
Manage, coach and participate in the promotion of products and services
Manage the day to day account team operations and supervise call queues
Establish sales goals for team and hold associates accountable to performance
Partner and develop effective relationships with other business units, vendors, and team to strengthen resources for customer resolutions
Requirements
High school diploma or equivalent required
2-3 years of customer service experience required
Bank experience preferred
Leadership experience preferred
Proficiency with large server based applications and Microsoft Office products preferred
Hours:
40 hours – any shift during that time
Monday – Friday: 7:30 AM – 8:05 PM (hours will vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA , veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Customer Account Manager Trainee
Core Acquisitions Inc -
Wichita, KS
Customer Account Manager Trainee
Core Acquisitions Inc -
Derby, KS
Customer Experience & Business Development Manager
City of Wichita -
Airport 2173 Air Cargo Rd., KS
