Dental Manager

Summary: Under limited supervision, the Dental Practice Manager oversees the daily operations of the mobile dental office/team by ensuring compliance with company policies, managing employee and patient/advocate relations, and achieving operational goals. This is a great opportunity for experienced dental assistants, lead dental assistants, front and back office-trained dental professionals, and treatment coordinators to be trained into a leadership position!

Dental Manager Essential Duties and Responsibilities:

Please note we are looking for a team-player Dental Manager with back-office/dental assisting experience that will help their team as needed.

• Ensure market's daily schedules are created, efficient, and productive to meet clients and companies' daily goals. Ensure that all medical administration records are obtained from the facility and scanned into practice management software.
• Responsible to communicate with patient and or advocates on diagnosed treatment; schedule as appropriate and answer any questions and or concerns during and after treatment.
• Ensure all appointments have been confirmed - preferably 2 days prior to team's visit.
• Coordinate all medical clearances with the patient and or advocate with their physician prior to treatment - obtain any missing documents.
• Monitor teledentistry exams; ensure timely diagnosis and treatment plan by the dentist.
• Communicate extensively with the regional manager, doctor, hygienist, and assistants to ensure everyone is prepared for the day including but not limited to supplies, equipment, lab cases that have arrived, and facility nuances.
• Update and monitor provider availability calendar; ensure the team is communicated with for any staff changes. Coordinate team's "shadow" visits with regional Manager and Human Resources.
• Responsible for teams' compliance tasks.
• Maintain local headquarters tasks with corporate headquarters and triage any issues that arise with the local facility.
• Complete daily summaries and provider summaries timely.
• Must be comfortable traveling between client facilities with corporate vehicle ("clean" driving record required).
• Ability to assist the team while onsite if necessary (retrieving patients from their rooms, assisting with x-rays, etc.).
• Must be able to lift objects up to 45 pounds; assist team with loading and unloading of vehicle if applicable.
• Coordinate any vehicle maintenance requirements.
• Responsible for monitoring team's payroll; working with the regional manager with staffing and PTO approvals.
• Other duties as assigned.

Dental Practice Manager Supervisory Responsibilities:

• Directly supervises dental office employees and independent contractors. Caries our supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; scheduling doctors, planning, and assigning and directing work; appraising performance, disciplining employees; conducting meetings; addressing complaints and resolving problems.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service: Manage difficult situations; responds promptly to needs of patients and advocates; solicits feedback to improve service; responds to requests for assistance; meets commitments.
• Interpersonal skills: Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas.
• Written Communication: Writes clearly; edits work for spelling and grammar; presents numerical data accurately; able to read and interpret information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity; welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and attain group commitments and goals.
• Managing People: Staff planning, decision making and process improvement; takes responsibility for team's activities; makes oneself available to staff; develops teams' skills and encourages growth.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration.
• Ethics / Diversity: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; treats people with respect; keeps commitments and inspires the trust of others.
• Safety and Security: Observes and enforces safety and security procedures; reports and corrects potentially unsafe or hazardous conditions; ensures compliance with company policies and procedures.

Qualifications:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills: Ability to read and interpret documents including but not limited to compliance and safety documents; policy and training manuals, routine reports, and correspondence; speak effectively and present information to individuals in the organization.
• Mathematical Skills: Ability to apply basic math skills; work with concepts such as fractions, percentages, ratios, and proportions to practical situations; effectively calculate figures such as discounts, etc.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where high level of standardization exists; interpret instructions furnished in written or oral form.
• Computer Skills: An individual should have intermediate knowledge of dental practice management software and Microsoft office and internet software.

Education and or Experience:

• High school diploma or equivalent required.
• Associate and or bachelor's degree a plus related in the healthcare field.
• Five years of dental experience (front office, dental assistant, etc.).
• Knowledge of dental terminology.