Urban

October 14, 2024

Employee Type : Regular-Full time

Regular-Full time

Union / Non :

This is a non-union position

Do you enjoy working closely with top level management in a fast-paced environment providing specialized IT Desktop support?

If you have proven experience providing technology support to high priority End Users, and experience with technical planning and process improvement this would be a great opportunity for you!

As an Urban Desktop Advisor, you will be accountable for the development, implementation, and support of technical and functional solutions for our Duluth and Superior Great Lakes offices.

We are looking to add an individual to our diverse team who shares in our core values of safety, integrity, respect, and inclusion! In return, we offer opportunities to grow and increase your knowledge and skills, and an exciting career filled with competitive benefits and pension package.

Note : Internally this role is referred to as Advisor TIS US North End User Services.

What You Will Do :

Work directly with enterprise business and IT groups including our managed service partners on both technical and functional issues.

Provide coordination and governance for the local managed service Desktop Team to ensure delivery and performance of their service meets operational expectations.

Responsible for 3rd level support, in-depth troubleshooting of technical problems, and knowledge transfer of resolutions back to our managed service partners and other support staff.

Participate in a structured process (requirements gathering, documentation, analysis, validation, and change management) for both continuous improvement of existing processes and technology as well as any new requests for support.

Provide backup support to the executive support team for ELT, BOD, and their administration staff including support for AGMs, Board meetings, offsite meetings, etc.

Self-maintain an acceptable level of up-to-date technical knowledge on trends in the industry, and how those translate into current and future solutions relevant to Enbridge needs.

Who You Are :

Degree or Diploma in an IT or Telecommunications-related field. An equivalent combination of education and experience will be considered.

4 years of progressive experience in an IT desktop support role within a large corporation.

Exceptional technical troubleshooting skills and previous experience with process improvement.

Recent experience supporting Senior level personnel and events within a corporate environment.

Possess Strong knowledge and understanding of existing and emerging technologies relating to all levels of end user support.

Exceptional interpersonal, verbal, and written communication, and collaboration skills. Must be able to explain technology concepts and issues in a manner that high priority business stakeholders understand.

Flex-work :

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s Flex Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays.

Role requirements determine your eligibility for each option. #LI-Hybrid

Physical Requirements (Include but are not limited to) : Included but not limited to : Grasping, kneeling, light moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to : Include but not limited to : Ability to understand, remember and apply oral and / or written instructions or other information, understand complex problems and collaborate / explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous / Native American status, or disability.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting .

Last updated : 2024-10-01