What are the responsibilities and job description for the Customer Service F/T position at Encore Collective Inc.?
Join our dynamic team as a Customer Service Representative, where you will serve as the main point of contact between our clients and our customers, providing information about products and services, addressing any concerns or complaints, and working to ensure overall satisfaction.
Key Responsibilities:
- Identifying and assessing customers' needs in order to achieve satisfaction
- Building and maintaining positive relationships with customers through open and effective communication
- Providing accurate, valid, and complete information using appropriate tools and methods
- Handling customer complaints and finding appropriate solutions and alternatives within a timely manner, and following up to ensure resolution
- Following established communication procedures, guidelines, and policies
- Going above and beyond to engage customers
Requirements:
- Outstanding communication and presentation skills
- Ability to effectively multitask, prioritize, and manage time
- High school diploma or equivalent
- This position involves on-site work and requires travel; it is not a remote opportunity
If you're a customer-oriented individual with a dedication to delivering outstanding service, we invite you to submit your resume for immediate consideration.
This role revolves around client interactions, fostering customer engagement, and entails sales responsibilities as part of the day-to-day tasks specific to this position within our telecommunications company.
Job Type: Full-time
Pay: $625.00 - $1,000.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Experience level:
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $625 - $1,000