What are the responsibilities and job description for the Help Desk Desktop Support position at Encore Consulting?
Top Required Skills & Years of Experience:
6 or more years of experience in the following:
• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top Nice to Have Skills:
• ITIL 4 Foundation certification or similar
• CompTIA A certification of similar
• PMP certification or similar
Thanks & Regards
Md Wahajuddin
Encore Consulting Services, Inc
1701 E. Woodfield Road, Suite #910, Schaumburg, IL - 60173
Email: mwahajuddin@encore-c.com | http://www.encore-c.com
