What are the responsibilities and job description for the Supply Chain Customer Support Analyst position at Endress+Hauser Group?
The Non-Blue Digital Sales Channels Business Unit Strategy
As part of strategy 2027 the Endress Hauser group has a new Business Unit to develop digital sales channels worldwide.
Purpose of the Business Unit
Role Responsibilities
As part of strategy 2027 the Endress Hauser group has a new Business Unit to develop digital sales channels worldwide.
Purpose of the Business Unit
- Focus in digitalization and technology, we want to empower new customers to discover and buy the Endress Hauser offering worldwide
- Capture and maximize the value generated via digital sales channels
- Build a global sales, support, and distribution network in Americas, Europe and Asia
Role Responsibilities
- Central responsibility for the seamless customer journey of non-blue digital sales channel accounts within the whole supply chain. This includes internal stakeholder management with all involved functions.
- Oversee the entire order processing cycle within SAP, from order receipt to shipment and invoicing.
- Proactive customer care in all operational issues e.g. payment, documentation, planning of deliveries.
- Manage and coordinate stock holding points including stock rotation, minimizing returns and value of stocks.
- Active participation in optimizing the current processes in regards to the requirements of the new customer accounts.
- Active participation on the onboarding and setup of new digital sales partners.
- Collaborates with Digital Sales Engineer and Business Development Manager- Digital Sales to implement the Partner Success Program that maximizes the value generated by Digital Sales Channels worldwide.
- Bachelor’s degree or equivalent experience
- Process orientated with strong customer focus; strong analytical skills for fulfillment processes
- Detail-loving and curious why and how processes are linked and how they can be adapted and improved
- Hands-on-mentality with courage to fail and act fast
- Pro-active, self-motivated individual with entrepreneurial spirit
- Very good communication skills with different stakeholders/areas
- The security of working for an international family-owned company
- Tuition reimbursement and a wide range of development opportunities
- Comprehensive benefits package which includes medical, dental and vision
- Competitive compensation and bonus opportunities
- Generous paid time off
- Life insurance and 401(k) savings with company match
- Full-service café, fitness center, and health clinic (in Greenwood, IN)
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