Commercial Services Director

Company :

Job Description : 

JOB SUMMARY

This job supports the Client Executive and the Executive’s associated Profit & Loss (P&L) responsibility in a multi-year client partnership. Acts as a client and business manager to partner with the Client Executive to oversee the financial, contract, and resource management functions of the client partnership. May represent the Client Executive in meetings and presentations, including with client’s executives, decision makers and key influencers.  

ESSENTIAL RESPONSIBILITIES

• Consolidate the client's intake into a single process and monitors the activity of the requests including the estimating, prioritization and deployment of requests of assigned areas.  Represent the client in internal meetings to make sure their requests are being developed and deployed.  Possess a solid understanding of all aspects of portfolio management and provides enterprise knowledge of the organization's portfolio, as well as the partner plan portfolio.  Actively consult with Integrated Planning & Delivery to ensure adherence to project financials across domains. Support Client Executive in development of annual business plan outlining delivery and revenue objectives.
• Support Client Executive in developing and managing contract management process, statements of work, amendments, updates, compliance, service level agreements and performance guarantee reporting.  
• Manage the on-boarding/off-boarding of client team members, tracks performance of the client team, identify and address any training gaps in partnership with HMHS workforce management team, and ensure effective knowledge transfers during resource changes.  
• Partner with HMHS Security and Compliance teams to manage regulatory compliance within the client team and drive a culture of trust and understanding across business lines. 
• Other duties as assigned.

EDUCATION

Required

• Bachelor’s degree in Business Administration/Management, Health Administration, Information Technology, or Finance or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.  

Preferred

• None

EXPERIENCE

Required

• 7-10 years in Client Management
• 7-10 years in the Health Insurance Industry

Preferred

• 7 - 10 years in Consulting

LICENSES OR CERTIFICATIONS

Required

• None

Preferred

• Certified Healthcare Business Consultant (CHBC)
• Certified Employee Benefit Specialist (CEBS)

SKILLS

• Account Management
• Analysis of business problems/needs
• Analytical Skills
• Consulting
• Communication Skills
• Company Presentations
• Contract Management
• Financial Analysis
• Presentation Delivery
• Healthcare Information Technology

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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