What are the responsibilities and job description for the Estates Account Manager position at ENGLEDOW, INC?
Description
Deliver a high level of customer service and sales to an assigned Estates client group. Support, schedule, lead and work with your team members to accomplish work in a timely and cost-effective manner, while completing tasks in the most safe and efficient manner. Providing snow removal duties in the winter. Build excellent client relationships, improving profitability for the Organization, and manage the contract renewals annually. Engledow Group standardized levels of quality and safety standards are to be met at each client location.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Understand and execute the needs of each individual Estates client contract, along with being the first point of contact/communication for that set of assigned Estates clients.
2. Responsible for scheduling and delivering horticultural services according to Engledow quality and safety standards.
3. Lead team members through positive example of work quality, addressing issues, and maintaining efficiency.
4. Maintain steady and effective communication with customers, make recommendations for site improvements, and keep them abreast of developments on their sites.
5. Conduct regular site inspections as support for Supervisors and in order to deliver contracted services.
6. Perform contract negotiation (annually) for your assigned Estates client group.
7. Train team members and consistently lead by example
8. Oversee equipment use so as to maximize life and minimize repairs.
9. Enter hours/time accurately into Boss and assist crew with their time sheets.
10. Keep current with horticultural and industry knowledge.
- Manage certain human resources actions when necessary with Supervisors and/or team members as needed or seek HR guidance
- Coach and train new team members, assisting Supervisor.
13. Provide input and direction for departmental growth and development through participation in team and planning meetings.
14. Participation on a designated team executing snow removal during the winter months.
Requirements
SKILL
-Ability to deal effectively with multiple customer personalities and work styles
-Ability to communicate well in both written and verbal formats with individuals in various management levels and of diverse backgrounds.
-Must be service oriented to meet/exceed customers’ needs.
-Must have the ability to adapt to change quickly and efficiently.
-Must be able to work independently in an efficient and organized manner.
-Ability to deal with multiple problems simultaneously and prioritize solutions
-Knowledge of the landscape industry, sales techniques and horticulture.
-Must have strong physical endurance as the position is very labor intensive
