What are the responsibilities and job description for the Call Center Manager position at Enjoi Resorts Worldwide?
WE ARE MORE THAN JUST A WORKPLACE…
Enjoi Resorts are becoming the new leaders in the area’s hospitality industry, we are implanted in a stable, family-oriented culture immersed in history and respect. Alongside Vacation Myrtle Beach, Enjoi Resorts manages 14 resorts; we are looking for a motivated, smart, people person to join our team.
Joining our team means being a part of a thriving, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work gratifying as YOU make the difference and provide an enjoyable, fun-filled vacation for each of our guests. This is a place where friendships emerge, and careers rise. As a company, we continue to grow, and we hope you’ll grow with us.
Call Center Manager responsibilities include, but are not limited to:
Oversee the success of the Pre-Arrival agents and teams assigned to them.
Ensure that extraordinary efforts are being taken at all levels to deliver excellence in every aspect of the marketing program.
Guarantee proper operation of the marketing program through effective management, excellence in personnel leadership & accurate & timely communications with Customers, Employees and Management.
Train employees to increase their level of customer service and sales skills on an ongoing basis.
1. This is a senior leadership role. Potential to earn up $150,000.00k annually
2. Responsible for providing budgeted qualified Customers at or below the budgeted cost per tour and marketing cost per sale.
3. Responsible for ensuring that Customer quality meets or always exceeds company expectations.
4. Responsible for managing program expenses to budget.
5. Responsible for all aspects of productivity; including the number of prospects by resort, labor efficiencies, lead, and phone efficiencies, etc.
6. Responsible for maintaining and improving the program’s productivity levels
7. Manages arrival spread to budget, by day, by week, by month, by quarter, and ytd by location
8. Ensures required labor levels are always met
9. Presides over all aspects of the solicitation process.
10. Must assist manager with interviewing, hiring, training, and the termination process
11. Responsible for phone solicitation throughout the day to ensure team’s quota is achieved
Qualifying team members may enjoy the following benefits:
• Medical Plan
• Dental, Vision, Short Term Disability, Critical Illness and Life Insurance Plan
• Paid Time Off
• Floating Holidays
• Jury Duty and Bereavement Leave
• Resort Accommodation Discounts
• Workplace perks such as food/coffee and a great team atmosphere
This is an amazing career opportunity for someone in the world of hospitality. We specialize in giving the most exciting, fun-filled, and enjoyable vacation experience EVER! Put your knowledge and experience to work – we are looking for someone like you to join our amazing team!
We are an Equal Opportunity Employer. We participate in E-Verify.
Source: Hospitality Online