What are the responsibilities and job description for the Customer Service Manager I position at Entergy?
Posting End Date: 12/12/2022
Work Place Flexibility: Hybrid
JOB SUMMARY/PURPOSE
Drive business growth by understanding customer needs and proactively bringing solutions that meet both customer and Entergy requirements. Responsible for maintaining relationships with local governmental, mid- market commercial customers and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region.
JOB DUTIES/RESPONSIBILITIES
CSM I
Drive business growth by understanding customer needs and proactively bringing solutions that meet both customer and Entergy requirements. Responsible for maintaining relationships with local governmental, mid- market commercial customers and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region.
JOB DUTIES/RESPONSIBILITIES
CSM I
- Perform routine tasks designed to develop and enhance Customer Service experience.
- Become familiarized with work group activities promoting the 'Premier Utility'.
- Responsible for external facing storm and emergency response
- Self-starter with strong project management ability.
- Must possess a strong understanding of operations, service requirements, regulatory regulations, company policies and ability to acquire knowledge of Entergy applications.
- Able to understand Entergy's value-added services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer.
- Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents.
- Excellent communication and presentation skills, with media & public speaking experience.
- Interact with New Business Development & Economic Development group on site selection opportunities.
- Requires after hours & weekend availability during normal operations and extended support during storm events.
- Thorough engagement with assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
- Learn and understand industry trends, growth opportunities, and key drivers that affect the customer’s business and Entergy sales.
- Drive customer service and consistent revenue growth within managed portfolio.
- Demonstrate contract management and negotiation skills, includes: strong knowledge of rates, riders, pricing tariffs, and terms & conditions (commercial terms & responsibilities).
MINIMUM REQUIREMENTS
Minimum education required of the position
Typically requires a college or university degree in related field or the equivalent work experience. Degree preferred.
Minimum experience required of the position
CSM I - Bachelor’s degree and minimum 1 years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5 years of experience in customer service, engineering, or operations is required.
Minimum knowledge, skills and abilities required of the position
Excellent communication and presentation skills, with media & public speaking experience; Self-starter, with strong project management ability;' Strong organizational agility with the ability to delegate work and maintain focus on external role for the region; Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.
Any certificates, licenses, etc. required for the position
None
#LI-RM1
Primary Location: Louisiana-Jefferson Louisiana : Jefferson || Louisiana : New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109778
Travel Percentage:Up to 25%
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 109778
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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