What are the responsibilities and job description for the Card representative position at Enterprise Bancorp Inc?
We are Hiring!
ATM and Card Services Representative I - Lowell, MA
Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a "Top Place to Work", Enterprise Bank team members are as important to us as our core values.
Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.
What You'll Do : The ATM and Card Services Representative I is expected to proficiently and independently perform a variety of functions related to the ongoing processing and maintenance of debit and Automatic Teller Machine (ATM) cards, ATM Balancing, ATM and Debit Card disputes as well as assist with other duties within the ATM and Card Services area.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES :
ATM Balancing
- Balances ATM reconciliations and research errors as needed.
- Remote balances ATMs as needed.
- Sends ATM Totals to the branches when they cannot print them themselves.
- Saves ATM Settlement sheets received from branches and processes suspect malfunctions that coincide with ATM over / shorts.
ATM & Debit Card Disputes
- Balances ATM / Debit Card disputes and adjustments.
- Completes Dynamics Cases pertaining to EFT Disputes and Error Resolution Claims.
- Enters and maintains EFT cases in Centrix Dispute Tracking system.
Research and Maintenance
- Contacts customers to determine if transactions identified by Enfact Fraud detection system are fraudulent.
- Assists branches with debit card issues as needed.
- Completes Dynamics Case processing and responds to department emails.
- Reviews reports on temporary limits on Debit Cards.
Other
- Performs all duties consistent with applicable Federal and State laws and regulations as well as Bank policies.
- Performs all duties consistent with Card Network Rules and Regulation E.
- Performs other duties as assigned.
- Exceeds customer expectations by following the guidelines outlined in the Customer Experience Program.
The hours for this position are Monday - Friday 8 : 30am - 5 : 00pm.This position is eligible for Onsite or Hybrid. If Hybrid, onsite days will be determined in consultation with Management.
Candidate will be required to train onsite for at least 6 weeks. Candidates from MA, NH, and ME only.
Requirements : Associate's degree from a two-year college or technical school or two or more years related experience and / or training or equivalent combination of education and experience.
If you don't meet all the requirements, apply anyway! Our recruiting team considers your entire professional journey. Enterprise team members are made up of more than just their previous titles.
Our DEIB Value Statement : At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected.
We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities.
Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.
Benefits : We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.
Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation, or any other protected status.
EOE M / F / Disabled / Vet.
Last updated : 2024-06-12