Branch Manager I

Job Description

Summary:

Entry level management role responsible for the day-to-day operational management of a branch location as well as the front-end sales management and new accounts function. Provides leadership and guidance to ensure conformance with bank policies. Supervises the activities of branch personnel including tellers and financial services representatives. Ensures that customer service is provided, including opening accounts, providing customers with information, and resolving banking concerns for clients. Participates in business development activities; develops and services accounts. Manages branch personnel issues including resolving problems, hiring, scheduling, and rating performance, discipline and recommending salary actions.

Essential Duties and Responsibilities:

• Direct supervision of day-to-day operation of retail/consumer products and services area.
• Direct activities of branch associates to ensure complete and efficient customer service
• Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities
• Handles unusual or difficult customer concerns
• Coordinates recruitment and training of branch staff
• Coordinates activities/procedures in conjunction with central support unit
• Responsible for overall operation and maintenance of bank building, premises and facilities
• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices
• Purchases and maintains contracts related to security equipment
• Accepts and complete projects and other miscellaneous duties as assigned

Qualifications:

• Excellent leadership, interpersonal, customer service and strong organizations skills with a high degree of accuracy
• Sales management skills in order to successfully coach associates to meet branch goals
• Sales and marketing orientation with emphasis on cross-selling bank services
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
• Team oriented, possesses a positive attitude and works well with others
• Strong oral and written communication skills
• Strong knowledge of all various types of products offered at the bank
• Excellent problem solving skills

Supervisory Responsibilities:

• Supervision of Branch staff

Education and/or Experience:

• Associate's degree (A. A.) or equivalent from two-year college or technical school
• Three to five years related experience and/or training; or equivalent combination of education and experience

Computer and Software Skills:

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Bankway
• Google Mail
• Fedline
• Gift Cards / Bond Pro

Certificates, Licenses and Registrations:

• None

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.