Operations Manager

Job description

Summary/Objective

The Operations Manager position is responsible for planning, directing and

coordinating the operations of Entourage Events Group. The candidate will be

responsible for the oversight of all events and will ensure that quality service is

being provided to clients. The Operations Manager will perform the oversight of

set-up and tear down and event production. The candidate will be responsible for

guaranteeing the success of all events and will remediate any situations that arise.

The Operations Manager will work closely with the Upper Management.

Essential Functions

 Interfaces with other management personnel to ensure smooth

coordination of scheduling and maximization of schedule adherence;

provides input on local conditions, identifies needs and receives direction on

real-time staffing increases or decreases.

 Ensures communication of real-time staffing changes to all department

heads.

 Maintains a favorable working relationship with all other company

employees to foster and promote a cooperative and harmonious working

climate which will be conducive to maximum employee morale, productivity,

and efficiency/effectiveness.

 Enacts contingency plans as needed; escalates and directs activities if

problems arise, identifies potential problems, troubleshoots, escalates

issues to other management personnel, and participates in post-mortem

analysis of problems providing input for future process improvements.

 Reviews ongoing performance results to targets. Takes corrective measures

with authorization, escalate as needed.

 Ensuring safe operations while maintaining the highest standards of quality

 Plan effective strategies for the well-being of the company.

 Enforce and maintain the operational systems, processes and policies in

support of company mission

 Performs all duties and responsibilities in a timely and effective mariner in

accordance with established company policies to achieve the overall

objectives of this position.

 Participates in daily, weekly, monthly and annual planning processes as

appropriate.

 Projects a favorable image of the companies to promote, foster and

enhance public recognition and acceptance of all of its areas of endeavor.

 Establish and maintain positive relationships with vendors, clients and the

community

 Read and interpret paperwork regarding event specifications

 Manage the operation of event set-up and tear-down i.e. chairs, signs, table

skirting, carpet, pipe and drape, etc.

 Keeps immediate superior promptly and fully formed of all problems or

unusual matters of significance and takes prompt corrective action where

necessary or suggests alternative courses of action which may be taken.

 Performs all necessary supervisory functions to effectively and efficiently

manage the personnel assigned.

 Labor Management

 Maintains qualified staff through hiring, terminating, coaching and training.

 Communicates areas of accountability and performance expected of

personnel assigned

 Determines standards of performance as a basis to review progress of

personnel assigned.

 Recommends pay adjustments, transfers, promotions and dismissals.

 Fosters a cooperative and harmonious working climate conductive to

maximize employee morale and productivity.

 Develops individuals for future advancement.

 Performs other duties and responsibilities as required or requested.

Ability To

 Work from general instructions and specifications, with minimal supervision

 Managing 30-80 employees

 Hire and train staff

 Managing labor cost

 Setup and execute multiple events the same day

 Oversee staff in operation of a wide variety of equipment including vans,

pick-up trucks, and other vehicles as required.

 Provide directions to others.

 Work effectively in a service-oriented environment subject to frequently

changing priorities.

 Communicate clearly and concisely in the English language, both orally and

in writing

 Establish and maintain effective working relationships with staff,

contractors, and facility users.

 Work a flexible schedule including early mornings, days, evenings,

weekends, holidays, extended (long) work days and extended numbers of

days

Competencies

 Design- Generates creative solutions; Uses feedback to modify designs;

Demonstrates attention to detail.

 Analytical- Collects and researches data; Designs workflows and procedures

 Problem Solving- Identifies and resolves problems in a timely manner;

Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when

dealing with emotional topics.

 Project Management- Coordinates projects; Communicates changes and

progress.

 Technical Skills- Pursues training and development opportunities; Strives to

continuously build knowledge and skills; Shares expertise with others.

 Customer Service– Strong customer advocacy and customer relationship

skills

 Interpersonal Skills- Maintains confidentiality.

 Oral Communication- Speaks clearly and persuasively in positive or negative

situations; Listens and gets clarification; Responds well to questions;

Demonstrates group presentation skills; Participates in meetings.

 Written Communication- Writes clearly and informatively; Varies writing

style to meet needs; Presents numerical data effectively; Able to read and

interpret written information.

 Teamwork- Exhibits objectivity and openness to others' views; Gives and

welcomes feedback; Contributes to building a positive team spirit; Puts

success of team above own interests; Able to build morale and group

commitments to goals and objectives; Supports everyone's efforts to

succeed.

 Ethics- Treats people with respect; Inspires the trust of others; Works with

integrity and ethically; Upholds organizational values.

 Organizational Support- Follows policies and procedures; Completes

administrative tasks correctly and on time; Supports organization's goals

and values; Benefits organization through outside activities.

 Judgement- Exhibits sound and accurate judgment; Includes appropriate

people in decision-making process.

 Planning/Organizing- Prioritizes and plans work activities; Uses time

efficiently; Sets goals and objectives.

 Professionalism- Approaches others in a tactful manner; Reacts well under

pressure; Treats others with respect and consideration regardless of their

status or position; Accepts responsibility for own actions; Follows through

on commitments.

 Adaptability- Adapts to changes in the work environment; Manages

competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

 Dependability- Follows instructions, responds to management direction;

Commits to long hours of work when necessary to reach goals.; Completes

tasks on time or notifies appropriate person with an alternate plan.

Supervisory Responsibility

This position manages all employees of the department and is responsible for

leadership, performance management and hiring of the employees within its

department.

Work Environment

This job operates in a professional office environment. This role routinely uses

standard office equipment such as computers, phones, photocopiers, filing

cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk

or hear. The employee frequently is required to stand; walk; use hands to finger,

handle, or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full time position and hours of work and days are Monday through Friday

8:30am to 5pm. Occasional evening and weekend work may be required as job

duties demand.

Travel

Travel is primarily local during the business day, although some out of the area

travel and overnight may be expected.

Required Education and Experience

1. Bachelor’s Degree or equivalent or five or more years related progressive

experience.

2. Five (5) years of experience in Multi Venue management in an event center,

hotel, or other public assembly facility.

3. Five (5) Year’s experience as a Event Manager

4. Proficient knowledge of Word, Excel

5. Food and Beverage experience

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

 401(k)

 401(k) matching

 Dental insurance

 Employee discount

 Flexible schedule

 Paid time off

 Paid training

 Vision insurance

Experience level:

 5 years

Shift:

 Day shift

 Evening shift

 Morning shift

 Night shift

Weekly day range:

 Every weekend

 Monday to Friday

 Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person