What are the responsibilities and job description for the Account Manager position at Entrada?
Position: Account Manager
Department: Client Success
Reporting To: Senior Group Account Director
Description:
The Account Manager is responsible for working on multiple complex projects across assigned client accounts. They work closely with Project Management and other departments to facilitate and enable the timely delivery of client and project milestones in an optimal and effective manner. This role is responsible for the financial health of assigned accounts and is expected to instill confidence and build and maintain positive, lasting client relationships, by providing clear and thoughtful direction that is critical to ensuring flawless execution.
Responsibilities:
- Work closely with Project Management and other departments to ensure timely completion of deliverables
- Track budgets and timelines and provide ongoing updates to the client
- Manage client submissions, attend PRC reviews and update accordingly
- Monitor client health and alert management to any potential risks
- Work closely with partner agencies to manage associated deliverables
- Proactively identify issues around deliverables and provide valuable solutions to client
- Ensure all client meetings are scheduled, productive, and well documented
- Support the Client Success team on program metrics reporting and delivery of client KPl's
- Assist in the development of monthly and quarterly presentations
- Develop, track and maintain presentations, budgets and reports for clients and management
Required Skills & Experience:
- 4-year degree required
- 3+ years as an Account Manager/Executive
- Experience working with Pharmaceuticals clients required
- Strong computer skills and abilities to develop presentations, budgets and reports
- Self-starter who excels at problem solving and can work independently as needed
- Excellent interpersonal skills and the ability to work with a wide range of personalities
- Great with time and resource management
- Strong written, presenting & oral communication skills
- Ability to handle tight deadlines and coordinate multiple projects simultaneously
- Strong analytical skills and ability to translate metrics into meaningful recommendations