About Envoy

Envoy is transforming modern workplaces, challenging the status quo with products that make office life and work more meaningful. Envoy has redefined how offices interact with visitors and manage deliveries in over 13,000 locations around the globe while building products for a new era of workplace experience. Companies like Slack, Asana, Pinterest, and Warby Parker rely on Envoy to create an unrivaled first impression, and keep their offices secure and compliant.

Our mission is to challenge the status quo of workplace technology. This idea started at the front desk, where we set a new standard for visitor sign-in. Now, we’re looking around the office—to the mailroom, meeting rooms and beyond—and asking how can we make this better, too? We envision a world where technology is woven through our workplaces, all of it working together to make our time there delightful.

About the role 

We are looking for someone to lead our Customer Success team and provide structure, organization and strategic execution required to ensure customer happiness. This function will not be measured from a revenue perspective, but rather by NPS and activations. You are the customer advocate responsible to do whatever it takes to make sure our customers are extraordinarily excited about their Envoy service.

This is not a remote position.
The ideal candidate will need to be onsite & able to participate in hybrid work.

You will

• Build a world-class team: Hire, coach, and develop the team.
• Create raving fans: Ensure our customers always have a great experience and become our brand ambassadors.
• Be the voice-of-the customer internally: Ensure that customer feedback is heard and action is taken accordingly between all internal teams.
• Actively manage account health: Build and execute a system to be proactive and detect at-risk and low-engagement customers.
• Keep Envoy on top: Always push for industry-leading NPS scores.

You have  

• A track record of high-performance and innovation.
• Created a best-in-class customer on boarding system.
• Lead cross-functional initiatives for customer lifecycle definition, voice-of customer feedback as well as product feedback loops.
• Created metrics-based performance analytics for customer performance.
• 3 years management experience.

You Are

• An entrepreneurial mindset
• Naturally quantitative.
• An amazing mentor.
• Ahead of industry trends and methodologies and are constantly looking to better your game through new technologies and learnings.
• Passionate about technology solutions and finding ways to automate mundane tasks.
• Exude our values.
• Based in San Francisco, Denver, or New York

By applying for this position, you acknowledge that you have received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

Envoy will comply with federal and state mandates regarding COVID-19 vaccinations. We will require employees coming on-site to be vaccinated or in compliance with weekly testing requirements.

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