What are the responsibilities and job description for the AV Technician position at EOS?
WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
In this role you will provide high level AV and event operations onsite support. This position is responsible for resolving issues related to in-room technology, events and specialty spaces, new office builds, and live hybrid events.
WHAT YOU’LL DO:
- Primary on-site conference room and event space escalation point, with the knowledge and skillset to fix 99% of reported issues
- Provide TD, operator, and/or setup/teardown support for in-person, virtual, and hybrid events
- Primary user-facing escalation point for all AV/VC related issues
- Provide direct white glove support to Executives and high profile users
- Provide strong client level support to users, with a predisposition to de-escalate technical fails
- Commission AV hardware for new builds first day of business
- Maintain accurate tagging and data entry of all tasks, projects, and requests performed
- Maintain strong partnerships with local Helpdesk, Facilities, and Executive Support
- Provide RCA for reported network and technical issues
- Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools
WHAT YOU NEED TO SUCCEED:
- 3 years of experience in corporate AV and/or AV events support
- Possess outstanding interpersonal and communication skills
- Ability to be self-motivated and accountable in a fast-pace, independent environment
- Ability to think creatively as well as methodically regarding technical issues
- Strong knowledge of Zoom, Webex, and other conferencing solutions
- Strong knowledge of Neat, Crestron, BirdDog, Shure, NDI, Dante, and other AV/VC related hardware and signal flow is helpful
- Experience with physical or virtual video switchers preferred
- Willingness to learn and adapt to client culture
- Ability to work both independently as well as with a team
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration work
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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