Junior Engineer

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

EOS IT Solutions is seeking a technically proficient Junior Engineer to join our managed services infrastructure engineering team, supporting advanced collaboration technologies under the guidance of our Service Delivery Manager. The ideal candidate is a highly motivated technical enthusiast with a strong foundation in IT, networking, and collaboration technologies, and a passion for continuous learning. The Junior Engineer will work closely with the Service Delivery Manager and other team members to deliver high-quality support and solutions to our clients.

WHAT YOU’LL DO:

Technical

• Troubleshoot and resolve technical issues related to collaboration technologies, networking, and infrastructure, utilizing advanced diagnostic tools and techniques
• Perform routine maintenance, upgrades, and patching on collaboration systems, network infrastructure, and associated hardware and software components
• Contribute to the development and implementation of automation solutions using scripting languages like Bash, Python, and industry-standard frameworks to streamline infrastructure management tasks
• Monitor system performance, perform capacity planning, and optimize infrastructure for maximum efficiency and reliability
• Ensure the security and compliance of collaboration systems by implementing and maintaining industry best practices and standards
• Work closely with the Service Delivery Manager and other team members to provide timely technical support to clients, ensuring high-quality service and adherence to SLAs
• Participate in cross-functional projects and collaborate with other teams, such as network, security, and cloud teams, to ensure seamless integration of collaboration solutions
• Maintain up-to-date documentation of technical processes, systems, configurations, and network topologies
  
  
  

Continuous Learning

• Stay current with the latest trends and developments in collaboration technologies, networking, cloud computing, and related fields
• Actively participate in team meetings, training sessions, workshops, and industry events to enhance technical skills, knowledge, and professional growth
• Share knowledge and best practices with team members to foster a collaborative learning environment
  
  
  
  

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1 years of experience in IT, networking, or collaboration technologies (video conferencing, VoIP, messaging platforms, etc.)
• Strong foundational knowledge in networking protocols, infrastructure, and troubleshooting techniques, including TCP/IP, DNS, DHCP, VLANs, and routing protocols
• Familiarity with scripting languages like Bash, Python, or similar, and experience with REST APIs
• Understanding of ITIL processes, service management principles, and IT service delivery best practices
• Experience with network monitoring and management tools
• Excellent problem-solving and analytical skills, with the ability to effectively troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment
• Self-motivated and eager to learn new technologies, tools, and methodologies
• Preferred Qualifications
• Relevant industry certifications, such as CCNA Collaboration, CompTIA Network , Microsoft certifications, or similar
• Experience with systems automation tools like Chef, Ansible, Terraform, or similar.
• Familiarity with cloud-based and on-prem collaboration solutions and technologies
• Experience with virtualization technologies, such as VMware, KVM, QEMU, or similar
• Experience with Linux (Debian, RHEL, etc.)
  
  
  

Additional Information

The EOS Group recognizes the responsibilities it has to its customers, suppliers & employees.

At EOS, so far as is reasonably practicable, it is our responsibility to ensure the health, safety, and welfare of our employees at work as well as taking all reasonable steps to ensure that anyone affected by our business, including visitors and service users, are not exposed to risks. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid 19 to pass the pre-employment requirements.

Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.